Mitch's mom

I have bought 2 Brother machines from Ken's and couldn't be happier. If I have a problem I pick up the phone and call Kevin or shoot him an Email. I live a couple hours away but I can make time to get my machines in for their warranty work if needed. They are a good dealer and nice people.

Amazon is okay but I don't want to have to ship my machines to Brother directly if something happens. My choice.

cheryl222

Ken's was awesome when I bought my Juki. I thought something wasn't right (my error), yet they paid for return postage and returned it to me. Works perfectly and has for 12 years not.

Joset

i order one from all brands and had good service with it and i order
a lot from amazon and they also stand behind their products.

Amythyst02

I use Amazon the biggest majority of the time. I have alway been pleased with their service. I know you will enjoy your machine and hope your experience with them is as good as mine has been. I like it that I usually have my items the next day, and I do not have prime, but I also live in Phoenix, where there is a huge Amazon hub nearby.

Yarn or Fabric

I would do either Ken's Sewing in Muscle Shoals, AL (very good prices and excellent customer service and if you are out of the area, no tax and usually free shipping depending on what you buy) or Amazon.

leatheflea

I say if you can buy from local shop your supporting you community. Our local shop also gives discounts after you buy a new machine. I get a 20% discount on all notions in the store since I purchased a machine. I also get a discount on servicing all my machines. You might ask if they offer any type of "deals".

Yooper32

I bought mine through Amazon, no problems, quick shipping and I am a happy camper.

bunbytes

First, Happy Birthday! Second, I've been very pleased with Amazon's service for sewing equipment. They are fast (especially if it is eligible for Prime shipping) and they are easy to deal with if there is a problem.

salederer

Most reputable online dealers will send a return shipping label if you are sending a machine in for warranty work! I have had to do this a couple of times because I too live in a rural area. All you have to do is contact them first.

terriamn

I have also bought several machine including my Brother 1500 from Kens Have had no problems with it and do get it serviced locally

Terri