Online ordering woes
#1
Do you ever order, say, 4.5 yards of fabric with a layout in mind, and you order complementary fabrics for borders, etc. They run short, so you only get 1 yard of the main fabric. Next time, I indicated 'Cancel fabric if full amount not in stock'. The 4.5 yards were canceled but I get all the border fabrics, which don't go with anything I have. Aargh!
#3
Originally Posted by np3
I always type into the instruction area......If full amounts are not available, contact me before filling order. It works!
#5
Power Poster
Join Date: May 2010
Location: Bakersfield, CA
Posts: 13,214
Originally Posted by Rascalonious
Originally Posted by np3
I always type into the instruction area......If full amounts are not available, contact me before filling order. It works!
#6
A good online quilt shop should always:
a) contact you first before making ANY change to an order.
b) read all comments included on every order.
That's just basic decent customer service. If your online shop doesn't do that, run away! :mrgreen:
a) contact you first before making ANY change to an order.
b) read all comments included on every order.
That's just basic decent customer service. If your online shop doesn't do that, run away! :mrgreen:
#8
Power Poster
Join Date: May 2010
Location: Bakersfield, CA
Posts: 13,214
Originally Posted by QKO
A good online quilt shop should always:
a) contact you first before making ANY change to an order.
b) read all comments included on every order.
That's just basic decent customer service. If your online shop doesn't do that, run away! :mrgreen:
a) contact you first before making ANY change to an order.
b) read all comments included on every order.
That's just basic decent customer service. If your online shop doesn't do that, run away! :mrgreen:
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04-03-2010 11:47 PM