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#1
Member
Thread Starter
Join Date: Aug 2010
Location: NSW AUSTRALIA
Posts: 73
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Hi everyone, I was curious to know if anyone has had any dealings with 'Quilt Escape' ? I placed an order via paypal almost 2 months ago and have not yet recieved the goods. Money has benn removed from my paypal account with a not 'not sent. I have attempted to communicate with the site but am unable to see how to do this. I am willing to wait, but am now wonderiing if I am dealing with a reputable store or not! Does anyone know of this website or had any trouble with their orders?
Shop- Quilt Escape
Purchased- Magic Triangle Tool: $10, Block Explosion (autographed copy): $20
Date purchased- 13 July.
Shop- Quilt Escape
Purchased- Magic Triangle Tool: $10, Block Explosion (autographed copy): $20
Date purchased- 13 July.
#2
Super Member
Join Date: Jun 2011
Location: Michigan. . .FINALLY!!!!
Posts: 6,726
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I would check your Paypal account. You should be able to get information re: contact numbers or address in your transaction information. I googled Quilt Escape but I found soo many different sites, I'm not sure which one you ordered from. Was it in Australia or here in the states?
#3
Super Member
Join Date: Jun 2011
Location: Michigan. . .FINALLY!!!!
Posts: 6,726
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I've never heard of Quilt Escape before now, but I checked out their website. Interesting that their home page doesn't have an option for "contact", but if you go to Classes & Instruction, you can get there..... http://www.quiltescape.com/classes.html
Hope this helps and you get a satisfactory response from the company...
Hope this helps and you get a satisfactory response from the company...
#4
Power Poster
Join Date: Dec 2008
Location: Western Wisconsin
Posts: 12,930
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You have 45 days after paying for something to open up a PayPal dispute. Check the date of your transaction. If you are not beyond the 45 day limit, *immediately* open a dispute through PayPal. To do this, go to the "Resolution Center" on PayPal. There are tutorials and explanations that make this very easy to do.
Do not wait to open a dispute! I recently opened one just 10 days after placing an order because I had not gotten shipment confirmation from the seller and the seller had not responded to my email. Opening a dispute will "wake up" the seller to your problem. If they cannot send the item, PayPal makes it easy for the company to refund your money. If they do not close the dispute one way or another, PayPal may take action against them.
Edit: I noticed at the bottom of your post that the transaction date was July 13th. This means you can still open a PayPal dispute. Do not delay, however, as your 45 days will be up very soon.
Do not wait to open a dispute! I recently opened one just 10 days after placing an order because I had not gotten shipment confirmation from the seller and the seller had not responded to my email. Opening a dispute will "wake up" the seller to your problem. If they cannot send the item, PayPal makes it easy for the company to refund your money. If they do not close the dispute one way or another, PayPal may take action against them.
Edit: I noticed at the bottom of your post that the transaction date was July 13th. This means you can still open a PayPal dispute. Do not delay, however, as your 45 days will be up very soon.
#5
Member
Thread Starter
Join Date: Aug 2010
Location: NSW AUSTRALIA
Posts: 73
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Thank you all so much! I didn't think to look further than the home page for a contact address. Also the info re paypal is good to know. Now I can really hot up my investigations. Thanks again - you're the greatest!
#6
Super Member
Join Date: Jan 2011
Location: Small town in Northeast Oregon close to Washington and Idaho
Posts: 2,795
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You are more willing to wait than I. That is quite a while with no response. I think Prism99 knows what she is talking about and would follow her directions immediately. Glad you came and asked the question.
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