Outstanding Service

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07-07-2015, 05:48 AM

#21

MARCHNFL

Member

Join Date: Mar 2014

Posts: 24

I had an "OOPS" at the Quilt Shop of DeLand, Florida. The items put in my bag were not the ones I had selected, so I contacted them. Judy Hansen, the owner sent me the correct ones, postage free, and I was told to keep the incorrect items or donate them.
Yes, I will return there for this type of positive service.

07-07-2015, 06:13 AM

#22

sewbizgirl

Power Poster

Join Date: Oct 2010

Location: Mississippi

Posts: 26,171

Marshall's is GREAT. I can easily spend the whole day in their store. You get very personal service and they always go the extra mile. No wonder they are so successful and a "destination" store. Prices are amazing, too. If ever within driving distance of Batesville AR, be sure to GO.

07-07-2015, 06:52 AM

#23

tessagin

Power Poster

Join Date: Mar 2013

Location: Corpus Christi, Tx.

Posts: 16,105

Will definitely keep this in mind. I hate to order online because of bad service but will consider them.

07-07-2015, 06:59 AM

#24

nonnie60

Senior Member

Join Date: Jan 2010

Location: St Peters, MO

Posts: 495

If giving Kudos to company's I would have 3 Deb Tucker, Mo Star, and Sidelines. I have had awesome customer service from them. I hope it's a trend in the industry!!

07-07-2015, 07:50 AM

#25

annette1952

Super Member

Join Date: Apr 2010

Location: Harrison, MI

Posts: 8,493

I also like Marshalls Dry Goods. I order backing a lot from them. Great customer service & really fast shipping

07-07-2015, 09:49 AM

#26

Nanoo

Member

Join Date: Sep 2013

Location: AR

Posts: 91

I am fortunate enough to be able to visit Marshall's Dry Goods in Batesville, AR about twice a year. I am always impressed by their prices,selections, and the friendly and helpful staff at the store.

07-07-2015, 10:55 AM

#27

MargeD

Power Poster

Join Date: Feb 2011

Location: Lowell, MA

Posts: 14,083

Thanks for such a good recommendation for outstanding service from Marshall Dry Goods, I will have to check out their website. Nice to know. Several years ago I had ordered some fat quarters from Connecting Threads, and when the order came, I did not get the fat quarters I ordered, but some gorgeous fat quarters. When I called, I was told to keep the fat quarters and they would send out the ones I ordered. That was a great deal to me as these were glitzy fat quarters and a great addition to my stash.

07-07-2015, 11:42 AM

#28

sval

Senior Member

Join Date: Oct 2013

Posts: 673

Quote:

Originally Posted by Evy

I frequently order from Marshall Dry Goods in Arkansas and I cannot get over their customer service. I ordered 4 yards of a navy calico and when I received it, it was more a medium blue, identical pattern. I called them and since I had ordered the same navy before had them check back orders. Sure enough they had sent the wrong fabric. I explained that I would keep the order I received but would like to re-order the correct one. The gentleman I spoke with said they would ship out what I needed at no charge to me since it was their mistake. Their fabric is reasonably priced, good quality and boy do I wish I could visit their store. But then again, that could be a bad thing!

evy

That's interesting! I had a problem with an order from them and never heard back from them. SVAL