Paducah Kindness
02-24-2011, 08:54 AM
#1
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Join Date: Jul 2010
Location: Chili, New York (Rochester)
Posts: 1,147
I ordered 7 yards of flannel from Paducah last week after realizing just how bad Jo-Ann Fabric flannel was after a few washings. I was sent 7 yards of the wrong fabric, called them and after the lady chose one similar to the one I ordered, she told me she would send it out today and I could keep the wrong one. I promised her I would use it only on charity quilts and she said that is what they would prefer. I say "Kudos to Paducah." I am getting a nice fabric and don't have to go to the trouble of finding a bag to wrap it in, drive to the PO and pay for return postage. I'd say that is a very good recommendation for that company.....REAL customer service and they now have a customer for life.
02-24-2011, 02:25 PM
#6
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Join Date: Jul 2010
Location: Chili, New York (Rochester)
Posts: 1,147
Originally Posted by cjomomma
Which store was that at?? Did you buy pink? LOL!!
02-24-2011, 03:38 PM
#7
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Join Date: Aug 2009
Location: GREAT STATE OF TEXAS
Posts: 1,415
I'm sure it's Hancocks of Paducah. I had a similar experience with them last year - one fabric was backordered, then they sent me the wrong shade. I called them and they said WE'RE SORRY, JUST KEEP IT (3 yds) & we'll ship out the right one to you today. Got it in 2 days. THAT'S what I call GREAT customer service :)
02-24-2011, 03:40 PM
#8
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Join Date: Feb 2010
Location: Murray, Ky. Looking for a nice cushy pillow to rest my head on!
Posts: 14,022
Originally Posted by Nolee
Originally Posted by cjomomma
Which store was that at?? Did you buy pink? LOL!!
02-24-2011, 03:56 PM
#9
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Join Date: May 2009
Location: Merced, CA
Posts: 4,188
Ha ha lady, no it wasn't pink. I got it online at EleanorBurns.com and the flannel was $3.50 a yard, good quality and was really impressed with them. There are still some left as of this morning.[/quote]
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When you donate the quilt, send them the thank you receipt, and if possible have their name put on it as well as yours. Would that work out for you?
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When you donate the quilt, send them the thank you receipt, and if possible have their name put on it as well as yours. Would that work out for you?
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