BellaBoo

I don't know if Olfa uses a spider program to monitor sites to find info about their products or if someone alerted them to my post about my peeling mat. I received a response signed with a name saying my mat would be replaced. I have sent my info for the replacement. It didn't make sense why Olfa would give a brush off to a simple inquiry about a defected product. I'm glad I'm getting a replacement and I'm glad Olfa is making the problem right. :thumbup:

watterstide

so happy for you! They are so expensive! Good customer service is something i love reading about!

sharon b

WOO HOO :thumbup: Good for you ! Glad they don't ignore the problem and they probably weren't happy to see a bad report on such a WONDERFUL quilt board :lol:

Barb_MO

I'm glad they have responded, and you will be getting a new mat.

littlehud

I'm glad they finally made it right.

deedum

Glad to hear some companies still care about their customers happiness!One unhappy customer can be bad for advertising, and a happy customer can be wonderful for business! I will more likely buy their product after reading this type of support!

sewnsewer2

Glad to hear it! If they can't stand by their product, then word gets around, and they will be out of business!

I told a friend today about your mat and OLFA and told her NOT to buy one!

Because of the smell alone, I bought a fiskars. No smell with Fiskars!

janRN

Good for you Bela. It's about time companies started taking responsibility for their mistakes. Glad this worked out for you.

shaverg

Good news.

kwhite

If you are reading this Olfa Company, good job. Us quilters are spread far and wide and we have BIG MOUTHS!!!