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I suggest calling them back. I've never had a problem with them. Almost sounds like a wrong number. They've always been very responsive in the past.
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It doesn't sound like them. Usually they are so helpful. Maybe you just got a bad rep. Try again.
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Originally Posted by melhuff
Any way, yesterday I get out my kit and find that the instructions go from step 4 to step 6. No step 5 and, of course, that is an important one in how to assemble the blocks. I call their 800 number and the gentleman who answers the phone, after I tell him my problem started to laugh....loudly..out loud!!!
I wonder if they hired extra help for the holidays. |
I ordered a kit from a different site once and there was no photo of the finished product with the pattern and vague instructions. That is a UFO due to it, I emailed the site and got no reply!!!
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Originally Posted by PatriceJ
well! harumph! it wasn't very nice of him to laugh at you ... unless, of course, you told him your story in a "laughing at yourself" manner. :hunf:
please do tell us the name of the kit in case somebody knows it and can help you. Do you think that perhaps the NUMBERS are just a typo? Perhaps the directions are correct, but just numbered wrong. Hopefully that would be the case. Good luck. |
So Far (fingers crossed!) I haven't had a problem with any kits I have purchased.
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I have never had a problem with them and have several of their kits.
I did order a kit last year from another company & the kit called for 2 blocks & gave directions. However, I did not have the right pieces to make the correct number of blocks. I noticed the picture with the borders had 3 different blocks. The company told me they knew it was a misprint, they left out the 3rd block, but said a good quilter could figure it out. They said they had corrected the pattern & would give me a corrected copy if I would buy another kit ($39.95 +sh&h). Needless to say I was not happy & would not buy anything from them again! |
Who was that Sandy?
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Originally Posted by SandyGail
I have never had a problem with them and have several of their kits.
I did order a kit last year from another company & the kit called for 2 blocks & gave directions. However, I did not have the right pieces to make the correct number of blocks. I noticed the picture with the borders had 3 different blocks. The company told me they knew it was a misprint, they left out the 3rd block, but said a good quilter could figure it out. They said they had corrected the pattern & would give me a corrected copy if I would buy another kit ($39.95 +sh&h). Needless to say I was not happy & would not buy anything from them again! |
Originally Posted by GailG
Originally Posted by SandyGail
I have never had a problem with them and have several of their kits.
I did order a kit last year from another company & the kit called for 2 blocks & gave directions. However, I did not have the right pieces to make the correct number of blocks. I noticed the picture with the borders had 3 different blocks. The company told me they knew it was a misprint, they left out the 3rd block, but said a good quilter could figure it out. They said they had corrected the pattern & would give me a corrected copy if I would buy another kit ($39.95 +sh&h). Needless to say I was not happy & would not buy anything from them again! |
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