I've ordered both fabric and thread for CT, and have been very pleased. It fits well within my budget. And it's different than what I can find locally. And they cut there fabric a bit generous. I've never been shorted. Now, that being said...I have ordered there pre-cuts, and they are not always accurate. But, I can make it work. Really, I kind of expected that as it was a clearance item. So, No disappointment from me. Hope you'll someday give them a try. (I have bought fabric locally and been short fabric or the fabric has been flawed. And, they've slipped it by me. I'm more careful now.) National chain, NOT local quilt store.

And, Missouri Star Quilt Co...I can hardly get on there site on any given day. But, I still check the deal of the day to see if something calls my name. But, really, You have the shipping cost, so unless your ordering something else it really doesn't save you much money.

Strictly my opinion. Don't mean to offend anyone. And always try to check and see what other people think here on the board, just in case I'm missing a good thing.

I have ordered a lot of fabric from them and it has always been great quality fabric, I also love their thread and their prices are great

I also was very pleased with their service this week. I placed an order early Tuesday morning, and then got the e-mail saying the thread was on sale. I decided to call them to see if they could add the thread to my order. Fortunately, the order was still there and they credited and rebilled the order so that I could add the thread and would not have to pay another shipping fee. Very pleasant and eager to please. I have never tried the thread so I am glad that others like it, looking forward to my package!

I've had very good service from CT too - thread, fabric, books. One of the things I love about them, is that they charge the duty along with the shipping, and I never have any surprises for extra customs charges when my packages arrive. And their duty+shipping is often less than other places charge just for shipping! This is a real bonus - my LA loves their Essentials Pro thread, their batiks are gorgeous and fabric good quality @ great value.

I buy lots of thread from CT and also have purchased books and fabrics. I have never had to deal with their customer service because all of my orders have gone without a hitch! I've always heard their customer service is top notch though so I order worry free all the time. I have found that their fabrics are such soft cotton that they feel almost silk like, excellent thread count. I also love that shipping is FREE after $50. I just keep a running wish list for the things I need and then place my order when I have $50 worth on my list. I think their prices are wonderful and so very very fair!

I order quite a bit from them and you are so right their service is great.

Thank you so much for posting this! I love to hear about great customer service.

I have ordered quite a bit from CT. I love their thread and the fabric is good quality. I usually order their sale things and have always been satisfied. I have also ordered the deal of the day from Missouri Star and been pleased with them. I'm sorry that you have not been satisfied with them. It's true though with shipping, the deal of the day isn't such a deal unless you need other things at the same time. Customer service is great at both places in my experience.
Sue

I have also bought both but not always good service

I've had great experiences with CT customer service.
Once I got an order of 10 different 1/2 yard cuts, and one of them was the wrong fabric (just completely wrong- totally different line, different color). They sent the correct one out right away (thank goodness it was still in stock, because it was clearance) and told me to keep the extra.

This week, their thread went on sale, right after I just bought some. They adjusted the price for me with no hassle, and told me they can do it (just for store credit though) within 1 week of purchase.

My only somewhat bad experience was last black Friday- my order got repeated FIVE times. The woman on the phone canceled the extra orders (manually- they must have a new system now) but berated me for having pressed the button too many times. Their website was HORRIBLE that day, so I was VERY careful to have only pressed once. It was clearly their malfunction. I didn't appreciate the lecture, but at least it got fixed...