Can anyone tell me what to do. There is about 2 inches to go and it wont go forward and wont go back, the handle makes a terrible sound. I think I broke it. Only doing 3 layers of cotton fabric and using the 8 inch rag die.
|
Originally Posted by sewaholic
Can anyone tell me what to do. There is about 2 inches to go and it wont go forward and wont go back, the handle makes a terrible sound. I think I broke it. Only doing 3 layers of cotton fabric and using the 8 inch rag die.
|
Have tried forcing and was scared of the sound it made, tried pulling and tugging even swearing. Tomorrow is Sunday here. I will email someone in the USA and see if they reply.
|
Oh no! That's scary! I have a GO. I'll be watching this post!. :shock:
|
Someone on the email group's accuquilt Go broke. I don't think she ever updated what they said when she called.
|
I've heard a few people that have broken their GO. When did you buy it? There's a limited time warranty, but maybe it's still covered? Hope so:<
|
Yeah I've only had it a couple of months and hadn't got around to filling out the warranty :oops: Hardly used it.
|
If you've used and maintained it as per their instructions then they should
replace it. This is from their website. Care & Maintenance: For best results, always keep your GO! cutter clean and lint free. To clean the cutter inside and out, use a soft dry cloth. Avoid abrasives, solvents and spray cleaners. If necessary, wipe with a damp cloth, then polish with a dry cloth. Use canned air to clear lint from roller area. The GO! fabric cutter does not have replacement parts. Limited One-Year Warranty: We promise your personal AccuQuilt GO! cutter will be free from defects in material or workmanship when used as directed. If you experience a manufacturing defect within one year after purchase, AccuQuilt will repair or replace the cutter at no charge. Improper use, excessive wear and tear caused by commercial use and/or damage caused by the user will void the warranty. This warranty covers only the cutting unit--not mats or dies. To receive a replacement unit, return the cutter to the place you purchased it. |
Thanks - I purchased it from USA because it was on a free shipping deal. Tossed up will I or won't I. It ended up being half the price as to what I would pay for one here. So the free postage clinched the deal. It will cost me about $130. to post back. The handle now just turns and my mat, fabric etc are stuck in the machine. Geez. Think I will contact a supplier to Australia and see if they can do anything. I've cut out one and a half quilts. A friend bought one the same time I did. Hers is making creaky noises.
Damm just bought a whole lot of dies too. Not even touched them. Will keep you all posted. |
Good luck with it. I've thought about buying one from the States too, they are so expensive here. Will be interested to see how you get on.
|
All times are GMT -8. The time now is 03:26 PM. |