I am sorry that this happened to you. I have also had a couple of problems with longarm quilters. I know that they did not intentionally "ruin" my quilt. I would be very careful about posting any negative comments about this woman. Times are not as they used to be, and although I am not paranoid, I feel we need to sometimes not tell all. i would let my friends know, but other than that, it might be best to just let it go and not use or or recommend her to anyone.
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[quote=ljsunflower]so what happened to the lady who posted about this? Has she even been back on the forum?
quote] Thank you all for you comments, concern and suggestions. I have, in fact, been back to read them several times a day and have been digesting them while trying to decide just what would be the most appropriate action to take with this LA. With regard to trying to fix the quilt, my favorite response is from gump51 (page 3): This "hole in the quilt" happened to me as well. While all quilts are special, this one was very dear to my heart and the person I was giving it to as I was retiring and moving quite a distance away. It was dead center on the back side and about the size of a quarter. I took a small piece of fabric that I used in the quilt (contrasting to hole) and cut out a heart. I appliqued it over the hole and attached a note saying, "I have taken a little piece of this quilt out and replaced it with a piece of my heart for you to always be reminded how much I love you." It turned out to be more meaningful than I ever imagined. gump51 With regard to the LA, she is a Seller on Ebay. She is a Top-Rated Seller and at the time I purchased her services, she had nearly 100% positive feedback (and, as I said myself, the work itself was very nice). I see now that she has recently received a Negative feedback, also for poor communication. I have contacted Ebay customer service and explained my situation. I don’t know if Ebay will do anything about this, but now that I see how many different things I can do to “fix” the quilt, my only problem is being put out and insulted that the Seller didn’t feel it was the right-thing-to-do to own up to the damage, apologize and, at least, offer to try to fix it. Thank you again for all your input. |
Originally Posted by Flying_V_Goddess
Originally Posted by Scissor Queen
Originally Posted by BellaBoo
The LA was given the chance to work out a solution with the customer and she refused. If she's too ignorant to know that one unsatisfied customer means loss of future business then why be concerned for her if she does lose business.
But intentionally setting out to destroy her business over it? Kind of overkill if you ask me. Its my understanding that a good sized quilt costs quite a bit of money to get LA quilted no matter who you go to. She doesn't need to be sued for every penny she has to ruin her business because if she keeps this up she'll destroy it on her own by creating a bad reputation and unsatisfied customers. So relax people. It is unfortunate that the quiilt came back with a hole in it and the LA quilter hasn't really responded to the issue, but there is no need to put this woman's head on a platter over it. She isn't the only LA quilter in the world. I'd just go someplace else and have my work done there. Isn't it enough that this LA quilter will be out one customer as well as decent chunk of money to work on future quilts? I have repaired small holes in garments and other items by ironing a small applique bought from wally world over it. Looks beautiful and no one knows the difference. Sewnique |
How about when an longarmer puts on the wrong backing ???? Especially when you also sent the backing for it? the quiltwork was nice but the "flannel" fabric was not sent for an cotton quilt to be done,,,was sent an cotton backing fabric!
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I have had this happen twice on customer's quilts. Once right at the outside edge and once within the body of the quilt. Both times it was advancing the quilt with the needle in that caused the problem. I called and apologized to my customers. The hole at the edge was easily covered with the binding. The hole within the body of the quilt I fixed by fusing the fabric to the batting then sewing a appliqued butterfly (it was a floral quilt so the butterfly looked very nice. Each customer was very pleased with their quilts and I have quilted several for them since then. I just feel when I make a mistake I must owe up to it, speak with the customer about it and correct it the best I can. I would certainly contact your quilter again and give her another chance to fix the problem.
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If it were my quilt (and I am a longarm quilter)I would expect the quilter to fix the problem. It she fixed it to my satisfaction I would still use her services. Let's face it we all make mistakes; however, it she did not fix it to my satisfaction I would take my quilt to another quilter. I would not disclosure her name or business nor would I speak bad about her. Her quilting and public relation skills will either keep her in business or take her out of business without anyone else's help.
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Originally Posted by smockingRN
Originally Posted by Shelley
sigh.... I really hope you and your LA quilter can work this out. This comes under the heading of "Sh__ happens" but it's repairable - as is your relationship - IF the lines of communication can stay open.
This post just makes me sad. Not just about this quilt, but some of the responses. Call the BBB? Take her to court? Destroy her at the local quilt shop?? Get a rope??!! OMG! Things happen, and depending on the size of the hole, it could be missed in the final inspection. I don't know how many times I don't spot missing quilting until after I post a picture. And I would be just sick about a tear or rip, and would do my best to make this right. AS WOULD EVERY LA QUILTER I KNOW!!! But in the grand scheme of things, this is all repairable. Please chill people! |
Originally Posted by duckydo
I think the ideas that are being posted on the repair are great ones. One thing to think about, is the person that is doing your longarm quilting insured? I would ask her to at least refund part of my money. I am a longarmer and I would be mortified if I did that to someones quilt. Keep trying to reach her. She at least owes you an apology
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Originally Posted by Bobbielinks
If it were my quilt (and I am a longarm quilter)I would expect the quilter to fix the problem. It she fixed it to my satisfaction I would still use her services. Let's face it we all make mistakes; however, it she did not fix it to my satisfaction I would take my quilt to another quilter. I would not disclosure her name or business nor would I speak bad about her. Her quilting and public relation skills will either keep her in business or take her out of business without anyone else's help.
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Originally Posted by bearisgray
Originally Posted by OmaForFour
Be careful. She could sue for libel.
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