This also happened to me. Nothing was mentioned when my quilt was sent to me. It was fortunate that the rip was close to the edge of the border. I trimmed to border so cut off the hole. This only made the border 1 inch narrower.
Sorry this happened to you. I now I do my own quilting.

Rubbish......it's evident how the hole got there.
With that said, accidents happen, we are all human. A heartfelt apology & offer to fix it the best she could would have been the morally correct thing. Ignorance is insulting.

Can be proven if there was a signed contract and pictures of the quilt before and after the long arming. There's right and wrong and guilt may be weighing heavy on this person. I would definitely give her written warning that I would be sharing the experience of her methods with other quilters. Just don't put it in writing. Word of mouth is much easier and harder to prove.

Rubbish......it's evident how the hole got there.
With that said, accidents happen, we are all human. A heartfelt apology & offer to fix it the best she could would have been the morally correct thing. Ignorance is insulting.

Please let us know if she contacts you about the hole in you quilt. Don't leave us hanging not knowing the outcome. Can you show a picture?

That is tragic. I am sorry that happened to your quilt. If that were to happen with a quilt for my client, I would do everything I could to repair it! A rip like that is not beyond fixing, even if you (the longarm quilter) have to pick out the quilting to make the repair, replace the patch then re-quilt the area. It is too bad you can't just take it back to her. One quilter I know says that a mistake on someone else's quilt becomes a free quilt!

How about a "border within the border" to cover the hole?
I agree that some very vindictive stuff has been posted here, but I agree that there should be a response from the LAer. The phone sounds like a good idea to me.

I don't have the expertise to comment on fixing it, but I would most certainly post her information on this site and contact the Better Business Bureau in your area and file a complaint. At least you can keep her from ruining someone else's work. Good luck on the repairs, it sounds as if you are getting some good advice on here!

Find another to do the work.

I was quilting a quilt for a person on my long arm and found a place where she had not caught the fabric in the seam. I could not fix it at this point other than with Glue and I did not want to use glue on someone else's quilt so I just showed her the spot when I gave her the quilt back. She is like how do I fix it? It is not up to a long armer to fix the mistakes but if it is the long armer's fault, then she should fix it if she can and deduct something off the price. I don't know what else she could do.