It's challenging to write something that is impossible to to misunderstand.[/quote]

I meant to say:

It's challenging to write something that is impossible to NOT misunderstand.

I think I understand what it was that you thought you meant to say.

:wink:

'Nother words... it's hard to write VERY CLEARLY.

Right??

:-D

Thank you - yes, that was what I was trying to say. :oops:

Hey Nancy! It was great to meet you in person and of course hang out in your fabric. ;-)

You have a great shop - I highly recommend it to anyone who is passing through the area. I spent most of the ride home (in the driving rain) dreaming of quilts I could make with the fabric I bought. However, as soon I got home, I hoped on the computer, not the sewing machine. This board is a bad influence on me. :thumbup:

IrishNY,

It was wonderful to meet another board member... having you stop in today was a pleasant surprise. Somehow I thought you lived closer... maybe in Colden, because there's an Irish Road there and well, I just mashed it all together in my mind.

You were a couple of hours too early, though; you missed the carrot cake & ice cream party we had for our neighbor upstairs! And he took the leftovers with him, too.

Did'ja know that we're specialists at the Happy Birthday song? We do it in HARMONY! And with practice we're really getting much better at it. We have cake or pie for everybody's birthday around here. And chocolate the rest of the time.

:lol:

Nancy,

I couldn't afford to live in Colden. Between you and The Quilt Farm, I would be broke!

Cindy

Without reading all the posts or looking at your site, do you tell customers on your site that there may be additional import fees and taxes on top of the shipping? I don't do much with ordering from overseas businesses and wouldn't think about that myself. Other than that, I think you did due diligence, and the customer must take responsibility for her lack of communication.

This is what we say on our "international shipping page":

The price we charge for shipping just includes the cost of sending your package. Your country may charge Customs fees and/or duty and taxes; these will be collected in your country when the package is delivered. All international shipments must be accompanied by a customs form. We are required by law to list the contents of international shipments and the value.

You are probably the exception to the rule on customers most do not know what they realy want I use to do a lot of buying in ebay from Japan and they asked how you wanted shipped, it was pricie to have it sent by air.

I wouldn't have shipped without confirmation, or would ensure shipping policy is solid prior to allowing an international order.