I would contact Babylock company now, especially since the repair people told you they didn't know where to put the spring! Bad, bad. Babylocks are good machines & a good company. Years ago I contacted them about a very minor problem & they immediately telephoned me! I was impressed.

time for a replacement..contact Babylock NOT the shop!

I agree that not knowing where the spring goes back to would be a problem for me....you pay them for their work, whether thru the warranty, or to pay for a service call, it should be good quality work!! Hope things get resolved for you soon!

If you're having the machine serviced where you bought it, I'd be demanding a new machine. If you're going elsewhere you may have more problems getting a new machine from them. I'd be very skeptical about a shop that didn't know where a spring came from or which spring might be missing from a machine if it is an 'authorized' repair shop for that brand.

If you're having no satisfaction from the authorized repair center, I'd be contacting the manufacturer outlining the various repairs you've had done (scan in receipts if that is an option and attach them to the email) and demanding some type of retribution -- either reimbursement for all expenses or a new machine.

Thank you, I think I will try to email Babylock, which I was thinking about re: the spring before it broke again, then I was soo mad I think I forgot about it. They kept the spring. I called first thing this am and told them to mail it to me. Yes, they are an authorized dealer.

If Babylock has a phone number use it. Your Email will get lost in the shuffle. It is a lot harder to lose a customer when they are on the other end of the phone.

I am sorry to hear about your sewing machine.
I bought and take mine to All Bands sew & vac, Babylock sellers and they fix sewing machines and vaccum machines. Richmomd,va.
I think they have places all over. It's like a chain,
where the workers are the owners.
I sure hope you can get things handled, and get back to
sewing.

I think it is time for a replacement.

I am very interested in what all you have said. I have had problems with my Pfaff Creative Vision 5.0. It had to go back to the factory for the second time. Pfaff (SVP corp) notified my dealer that they will be sending me a new machine 5.5 upgrade. All these newer machines seem to have issues. I think they are being marketed before the bugs are worked out or there is not enough quality control.

The people who have suggested contacting the manufacturer directly or checking with the Attorney General's office are correct. I don't think I would have gotten a response had I not written letters and emailed. My dealer encouraged me to do so. She indicated there had been a 65% failure on the Creative Vision 5.0.

If these companies want repeat customers, they need to produce a dependable product and stand behind what they sell.

I agree with several mentioning the lemon law. It does sound suspect when they can't figure out where a spring came from.... I think that since the machine has a great warrantee, I would consider contacting the BabyLoc Company itself. I would express my frustration with the service of my local--or not so local--dealer.

I know I have shared my machine woes on this site as well. Best of luck! Hope you can get satisfaction so you are not using up all that wonderful sewing energy in frustration!