Looks like you got the NOGO - hope they make it right for you.

Barb, it is a cutting system where you can die-cut fabric shapes (instead with of scissors or with rotary cutter into strips)

I was thinking about one someday. But I heard this has happen to several people. I don't know now.

Calling always gets a faster response...

Call. And definately get the name of the person you talked to. ;)

So sorry to hear that, I hope they fix it fast.

awe sorry to hear that i hope you get a replacement asap !

Bad timing for a breakdown. I am sure they will make it right as soon as possible, but you'll just have to make do until then

My handle wouldn't turn. Called them. They had me wait for an e-mail from them for a number and then mail it to them. Did and had it back fixed within a week. Real fast service. Hope yours is the same.

Sorry to hear that! Keep us informed as to how long it takes them to get you fixed up.

I thought my Go Baby was broke last week but it was just "operator error!" I was going to show some friends how it works. Put the fabric on the die, put paper on the fabric, ran it through the Go Baby and it just swished right on through not cutting anything. I looked it all over and eventually my friends left. Discovered after they left.......I forgot to put the MAT on top. DUH!!! Felt REAL smart. Why does that always happen when someone is watching??!!

Put the fabric on the die, put paper on the fabric, ran it through the Go Baby and it just swished right on through not cutting anything.

Can I ask why you put paper on top of fabric? Are you supposed too?
I haven't used mine yet, so would like to know about paper.

Thanks,
Linda