Don't you hate when the baby comes back worse thaqn when you brought it in????? I hope the shop stands behind their work.

Awww. I am sorry that happened. I sure hope it gets fixed quickly so you can get some sewing done! Meg

UGH... sympathies with you!!! At this point, I'd be really concerned about their expertise. As suggested, I would definitely check the machine out before leaving. As a matter of fact... I think that is something we should all do from here on... I know I will.

Good luck to you!!!

Gee whiz, what shop did you use? I want to make sure I don't end up there!

Like sewnsewer2 don't leave the shop until you try it or they sew on it for you. If it wasn't making noise before it shouldn't be now. Don't leave until it is run. Also when you bring it back have them try it right then!!!!

Let us know how it goes. I hope it nothing too serious.

I just responded to someone asking about new machines and brought up this issue of service. Sadly we did not ask around before taking the machine we bought for our daughter to the only Pfaff shop in town. We ended up in a huge battle of it not only being serviced but further problems. The shop owner did everything she could to come off smelling like a rose. Even the officer who was called when she pulled a desperate stunt ordered me to leave and refused to address the issue was taken back by her 911 call of being in physical danger by a threatening customer. His first statement was file complaints with the BBB, tell everyone you know who sews and do what you need to. In other words (as we stood outside her shop) he was saying indirectly- you're not the first. Turns out there are a lot of others and none of them have felt they could combat this. Don't be a whimp- hold them to the task and demand they either do a full service and repairs with refund or pay for you to have it serviced elsewhere. Ask around before going to a repair shop. Look for one who is willing to charge a minimal bench fee for looking at the machine but not a full service fee for doing nothing. Talk directy to the people servicing your machine- not the owner with some ghost repair person who only is available when no one is around. We refurbish vintage machines for our own use, donation and resale so we have gotten to know who around is someone we refer to or not for someone just wanting their personal machine serviced- we have no interest in cutting in on their business and gladly refer to those who are honorable. They even will refer to each other when they feel the other can help better.

This sounds familiar! I have a Janome as well, and LOVE it--but it kept making weird noises and refusing to sew, even right after I had just retrieved it from the shop. I found that if I will completely re-thread the upper thread it will sew smoothly again. I did take it back to the shop again to have the needle threader aligned and the thread cutter adjusted. They cleaned and oiled it and said that the timing had needed adjusting. It's doing beautifully now, so that must have fixed it! :-)

Very frustrating indeed.

Hi Diane. What kind of warranty comes with the repair? Is your machine still under warranty? At the Machine Sales shop that I work in, the new machines come with a 3 year parts and labour warranty. The used trade ins come with a one year warranty. If your machine has no warranty and you have had a tune-up, $74.95 Canadian, then the machine is warrantied for one year. It's a win win situation. Check out all the warranties with the repair you have had done. Does the shop only warranty the "Repair Only" for a year????? Or do they even warranty the repair??? I wouldn't take my machine out of the shop until you have tried it out. Also you have to watch that the needle that you have in your machine isn't too small. A regular needle threader won't go through a size 68 needle. Not too sure what that is in imperial measurements. Probably not smaller than an 11. And also you have to make sure your needle in in the full upper position otherwise the needle threader won't be in the proper position to thread the needle. Hope this has been helpful. Auntie B in Saskatchewan.