what's that old saying - my Mom used it all the time. "If you want something done right, do it yourself". I don't buy kits because of all the warnings from others. One gal asked me if I would make a quilt from a kit - she would buy the kit. I said, "nope, don't work with kits" and I explained why.
I would not let this rest, that is too much money involved to just drop the matter. Definately take the kit back to the store and ask them to get the matter resolved. Good luck!

Regardless of who is to blame, if the manufacture wont step up and fix it then they have lost my business. I buy a lot of their fabric from the LQS and will just have to avoid it. I am one of those that are stubborn and gets things fixed and have spoken directly with many companies to get things resolved and see no reason this company cannot own up to a mistake they made.

It is like a slap in the face. I did take the time to email them and let them know that they have lost a customer in me and I have a big mouth and will tell everyone in my guild not about the mistake (they happen not a big deal) but about the poor customer service on such an expensive purchase.

And I would very politely give them the link to this topic, so that they know how many people are discovering what their customer service is like.

I agree that the power of the pen is mighty, but also believe the power of money is equal. I vote/support/ and speak the loudest with my $$.

As a newcomer I really appreciate the advice that has been given regarding this issue. As the saying goes word of mouth can make or break you. In the state that this economy is in, I would like to think that no company would like to have this kind of informaiton floating around for having this kind of behavior. There is strenght in numbers.

Poor response and customer service from both, IMHO ... the store should have taken them back (cut or not) to return to Northcott in the first place ... but the response from Northcott doesn't impress, either !
The LQS has to stand behind products they SELL - and Northcott should stand behind THEIR products. I worked for a LQS (in the era before pre-cuts) If a fabric or item we sold was faulty we replaced it or reordered for the customer. No ifs ands or buts. The LQS needs to make it right for YOU, the customer - and Northcott replaces THEIR defective merchandise.
* I've heard the same re. Bali Pops strips / Hoffman. On the other hand, I've used a lot of Moda precuts and never had a problem, except one charm pack with one miscut square.

I would take the strips back to the store cut or not and explain when you started to cut you realized they were not wide enough! My LQS would take them back and take the loss themselves rather than have a dissatisfied customer. Just talk to them and see what they have to say. It can't hurt.

I'm so sorry this happened!! I agree I would take the strips back to the store, cut or not, that's way too much money to just discard. I dithered on purchasing a 2.5" strip die for my studio cutter. I finally bit the bullet, and now I'm glad I did.

We've had to do this, but over an expensive camera. (My DH had to get involved.)We finally got our money back from the mfg. but it took many phone calls and then letter writing. The money was considerable (to us anyway) but it was mainly the principle.
Good luck.

This is precisely why I don't trust anyone's cutting but my own. If a mistake is made, it has to be mine!! Cut or not, that store needs to take those strips back and send them back to Northcott. Faulty product is faulty product, if you cut some or not. You should not have to inspect the entire package of strips before using them. That's shameful!!

So a word to the wise....buy yardage and cut your own pieces!! It's cheaper, first of all, and if a mistake is made at least it's your own mistake!!