Problem with straight stitch slide plate on Juki HZL-DX7
#11
Senior Member
Join Date: Jan 2013
Posts: 990
Keep us posted! Machine problems are always frustrating, but when you get it solved and post about it, you'll help any number of folks who have the same issue in the future.
Wish I had the same machine so I could offer more help/look to see what might be happening - I'm an engineer and I love solving problems since it helps me learn more about each machine.
Michelle
Wish I had the same machine so I could offer more help/look to see what might be happening - I'm an engineer and I love solving problems since it helps me learn more about each machine.
Michelle
#12
I know it is a pain to deal with this problem, but it is nice that your machine is designed to sense which hole is being used. I have to physically change the throat plate on my Bernina 440QE. I can't remember how many times I've started to do a zigzag, or move the needle far to the left or right when the small hole throat plate was on. Broken needle every time, but so far no other damage and haven't had to retime the machine.
I've broken more than a few needles doing this as well - but I do love my straight stitch plate.
#13
Junior Member
Join Date: Jul 2012
Location: Las Vegas, Nevada
Posts: 173
Sorry to hear that you have had this problem Patricia I was ready to order my DX7 right around the time I read your post. I did search the internet and all of the reviews (very few) that I could find and did not find anyone else having this problem, so I went ahead and ordered my machine. I have had it for about a week now. The first thing I did when the machine arrived was test the straight stich slide plate. Mine is working perfectly and I have used it often in the past week. I am loving my new DX7 and hope you get your problem resloved so you can use yours soon!
#14
Senior Member
Thread Starter
Join Date: Jun 2015
Location: Rosemere, Quebec, Canada
Posts: 322
Sorry to say that this problem is still not resolved. Juki Home in Florida have given me a great big "runaround" ! I took the machine in to the local Juki vendor. They are mainly specialists in industrial machines, but they said they would have a look. They called back the next day to say that the small spring under the throat plate is missing. This seemed weird to me as I had checked that spring before taking the machine in, and it was very much in place. Anyway, apparently there is no such spring available in North America, and they had to order it from Japan. Still waiting.
#15
Super Member
Join Date: Jun 2011
Location: Illinois
Posts: 9,018
Spring from Japan! Really, one would think that would be a piece that would be in their little bag of tricks......and suspicious that it's not there, when you saw it there before.......very sorry for your frustration...I personally would be furious!
#17
Senior Member
Join Date: Jan 2013
Posts: 990
There is a tiny spring on the back of the Janome 7700 APC plate and I believe that is the weak link in that machine as well. If you have your machine back you might take your plate to a Janome dealer and see if it's the same mechanism. If so, the Janome plate will run you about $45 IIRC (to cannabalize for that spring; I don't think it's a direct replacement plate) and you'll be back in business faster.
Michelle
Michelle
#18
Senior Member
Thread Starter
Join Date: Jun 2015
Location: Rosemere, Quebec, Canada
Posts: 322
Thanks for the suggestion, Michelle. It might come to that ... I must say though that I don't know if I would feel comfortable playing around on the back of the throat plate. Such tiny parts ...
I too remember seeing something about the spring on that particular Janome model being fragile.
I'll be following up with the local vendor this morning. He still has my machine. Will keep you posted.
Thanks for your interest.
I too remember seeing something about the spring on that particular Janome model being fragile.
I'll be following up with the local vendor this morning. He still has my machine. Will keep you posted.
Thanks for your interest.
#19
Member
Join Date: Nov 2011
Location: Redmond, WA
Posts: 15
Patricia, I just bought my Juki QVP2000 six weeks ago, and during a quilting retreat the sensor apparently wouldn't let me go back to the wider hole on the plate, so I only had the five stitches that the motherboard will allow with the sensor on. I searched and found that you had the same problem too. Did you get it resolved, hopefully easily? I tried unplugging the machine hoping that the program would reset. I did see that little black spring on the back of the plate, and I haven't been switching it back and forth much since I do mostly piecing on the machine. Thanks for any help you can give me!
#20
Senior Member
Thread Starter
Join Date: Jun 2015
Location: Rosemere, Quebec, Canada
Posts: 322
Patricia, I just bought my Juki QVP2000 six weeks ago, and during a quilting retreat the sensor apparently wouldn't let me go back to the wider hole on the plate, so I only had the five stitches that the motherboard will allow with the sensor on. I searched and found that you had the same problem too. Did you get it resolved, hopefully easily? I tried unplugging the machine hoping that the program would reset. I did see that little black spring on the back of the plate, and I haven't been switching it back and forth much since I do mostly piecing on the machine. Thanks for any help you can give me!
That little spring is quite fragile. When you remove the throat plate to clean the bobbin area, you have to be very careful and check that the little lever is in the "regular hole" (large hole) position. I think that was probably the source of my problem. If the lever is in the straight-stitch position when you remove the plate, it can damage the spring, which in turn (I think) controls the sensor.
The vendor put a small dot of paint on the lever and also on the throat plate to help remind me to align the paint dots before removing the throat plate!
If your vendor/dealer is close by, they can probably check whether this is your problem, and order the part for you. I hope you have a vendor close by. Mine is about an hour away, in downtown Montreal, and I didn't want to take the machine in unless I had to. Finally my son took it in on his way to work.
I had also contacted Juki Home directly via the Product Support function on their website. However, I got awful "customer service" from them. After about six weeks, I got an email full of apologies from a Manager. Apparently they are having problems keeping up with their Domestic machine market, and service is lagging behind. They are supposedly working on it.
Do let me know how you get on with your problem. If it is the little spring, hopefully it will be available in the U.S. and they won't have to order from Japan!
On the bright side, I love the machine. I use it a lot for decorative stitches on crazy quilt blocks, for piecing of course, and also quilting on smaller projects. I love that I can adjust the height of the quilting foot! Also love the stitch in the ditch foot.
Hope to hear from you soon.
Thread
Thread Starter
Forum
Replies
Last Post
Macybaby
For Vintage & Antique Machine Enthusiasts
9
12-01-2014 06:56 PM