Problem W/Hobbs Wool batting
#12
Power Poster
Join Date: May 2009
Location: NY
Posts: 10,590
Hobbs prides itself on customer service, so much so that they publicly publish ways to get a hold of the top dogs. Contact them! http://www.hobbsbondedfibers.com/team.html
#13
Power Poster
Join Date: Jun 2011
Location: Southern California
Posts: 19,127
I ALWAYS bought Hobbs 80/20 on the roll. Try the above suggestions. With the cotton batting, I use to lightly spray it and then place it in the dryer on low heat. NOT sure if you can do that with wool. Since it is Christmas eve day, you might check their website. PM me if you need a contact person and phone number.
#14
Super Member
Join Date: Jul 2010
Location: Ohio
Posts: 2,148
I got bad batting from Hobbs. I called them up and they wanted a "sample " of the bad batting. I sent it to them and they sent me another package! Great customer service. I always let my batting "relax" over nite or put it in the dryer with a damp towl for about 10 minutes to get the wrinkles out. I FMQ on my domestic machine so I am not sure if this is the way you all do it when using a LA.
#16
Senior Member
Join Date: Apr 2011
Location: Ohio
Posts: 952
I agree with bigsister63. I have now used the wool batting as well as warm and natural cotton batting. The day before I am going to need it, I dampen a towel and put the batting and towel in the drying for 10-20 minutes on low (I check it out, take it out and readjust it, put it back in 3 times during the cycle) and take it out immediately at the 20 minute time and lay it out (on the spare bed or on the floor of my quilting room) to relax a bit before it has to go through the quilting procedure. I have had very good luck doing it this way, sorry about your experience.
Last edited by QuiltingHaven; 12-26-2013 at 03:17 PM.
#17
Super Member
Join Date: Jan 2012
Location: The Colony, TX
Posts: 3,364
I have had one 80/20 like that, it was purchased at the LQS and I took it back and they gave me another one. I use a lot of it (at least 8 a month) and that is honestly the only time I have ever had an issue. I mentioned that I didn't want them to get stuck and they said no problem, that they would get it replaced free so they weren't out anything.
#18
Power Poster
Join Date: Mar 2013
Location: Corpus Christi, Tx.
Posts: 16,105
#20
I, too, would contact Hobbs. Also, I would NOT do anything to the batt...you want it to look the way it came from the bag so Hobbs can see the problems themselves. Do you still have the bag it came in? Sometimes there may be lot numbers or production numbers that companies want to try and track problems (having never used Hobbs, I don't know if they do this). Good luck and let us know the outcome.
Anita
Anita
Thread
Thread Starter
Forum
Replies
Last Post