For problems with Fabric.com
#1
Here is the email I received and copy of letter I mailed. Thought you all might be interested.
Hello Iola,
Thank you for your email. I appreciate you taking the time to provide us with your comments. I am aware that there was a blog from a quilting group regarding a few issues that occurred with customer orders. However, if it is the same blog I can also say that both issues have been resolved to the customers satisfaction. We strive to offer our customers excellent customer service and I believe you will find this true with many of our customers. If you know of anyone that has experienced an issue please feel free to have them contact me directly. If you have any additional questions please do not hesitate to contact us. Thank you for shopping at Fabric.com.
Hal Genter | Customer Service Manager
E [email protected]|Toll Free 1-888-455-2940| P 770.792-8590 ext 217 | F 770.792.8553
The Place To Go When You Sew – www.fabric.com
If you are happy with our products and services, please tell your friends.
If you are not, please tell us.
From: [email protected] [mailto:[email protected]]
Sent: Saturday, April 03, 2010 11:26 AM
To: [email protected]
Subject: General Questions/Comments/Concerns
Name: Iola Bult
Email: [email protected]
Comment: I had considered placing an order with you but upon hearing of the problems others in my quilting group are having with overcharges, not getting their merchandise, or wrong items, I will not be placing any orders at all. Sorry some of your people are not doing their job
Hello Iola,
Thank you for your email. I appreciate you taking the time to provide us with your comments. I am aware that there was a blog from a quilting group regarding a few issues that occurred with customer orders. However, if it is the same blog I can also say that both issues have been resolved to the customers satisfaction. We strive to offer our customers excellent customer service and I believe you will find this true with many of our customers. If you know of anyone that has experienced an issue please feel free to have them contact me directly. If you have any additional questions please do not hesitate to contact us. Thank you for shopping at Fabric.com.
Hal Genter | Customer Service Manager
E [email protected]|Toll Free 1-888-455-2940| P 770.792-8590 ext 217 | F 770.792.8553
The Place To Go When You Sew – www.fabric.com
If you are happy with our products and services, please tell your friends.
If you are not, please tell us.
From: [email protected] [mailto:[email protected]]
Sent: Saturday, April 03, 2010 11:26 AM
To: [email protected]
Subject: General Questions/Comments/Concerns
Name: Iola Bult
Email: [email protected]
Comment: I had considered placing an order with you but upon hearing of the problems others in my quilting group are having with overcharges, not getting their merchandise, or wrong items, I will not be placing any orders at all. Sorry some of your people are not doing their job
#4
Sounds like they at least WANT to do things right. Here's my bad experience with them from a couple of months ago:
http://www.quiltingboard.com/t-37241-1.htm
http://www.quiltingboard.com/t-37241-1.htm
Thread
Thread Starter
Forum
Replies
Last Post