QIMT shipping
08-12-2021, 03:04 PM
#1
Junior Member
Thread Starter
Join Date: Apr 2021
Posts: 107
QIMT shipping
I ordered a bunch of stuff from Quilting is my Therapy two weeks ago. I received an order confirmation, and was told I would be updated when my order shipped.
Well, I never received a shipping update, and I never received my stuff. I emailed them twice and didn’t hear back. I’d hate to open a dispute with my CC company, as I know QIMT is a small business, and I love Angela and want to support her. But if they’re not going to send me my stuff, I’d like to order from somewhere else so I can sew while I have vacation.
Anyone else have a similar experience? What was the outcome?
Well, I never received a shipping update, and I never received my stuff. I emailed them twice and didn’t hear back. I’d hate to open a dispute with my CC company, as I know QIMT is a small business, and I love Angela and want to support her. But if they’re not going to send me my stuff, I’d like to order from somewhere else so I can sew while I have vacation.
Anyone else have a similar experience? What was the outcome?
08-12-2021, 03:32 PM
#2
Super Member
Join Date: May 2011
Location: Pacific NW
Posts: 9,529
Yes, I'm having similar experiences with almost every shop and business I purchase from. It's taking longer than ever for shipments to arrive in the US, be offloaded from ships, trucked to cities, unloaded from pallets, entered into inventories, priced, packaged, and shipped back out to customers. Everyone is short-staffed, from longshoremen to truck drivers, UPS drivers to local quilt shops. Many places are so short-staffed, they can't even answer emails or phone calls in what we normally consider to be a "timely manner". Quite a few have even reduced hours and days that they're open, because they simply don't have enough staff.
It's definitely an exercise in patience.
It's definitely an exercise in patience.
08-12-2021, 05:10 PM
#4
Super Member
Join Date: Jun 2010
Location: The Deep South near Cajun Country, USA
Posts: 5,429
Have you thought about calling them?
816.866.0126
Hours:
Tuesday 10am – 5pm
Wednesday 10am – 5pm
Thursday 10am – 5pm
Friday 10am – 5pm
Saturday 9am – 4pm
Closed Sunday + Monday
816.866.0126
Hours:
Tuesday 10am – 5pm
Wednesday 10am – 5pm
Thursday 10am – 5pm
Friday 10am – 5pm
Saturday 9am – 4pm
Closed Sunday + Monday
08-13-2021, 02:25 AM
#5
Super Member
Join Date: Feb 2014
Location: Davenport, Iowa
Posts: 3,851
I order from more than my fair share of companies for fabric, patterns, etc. Some companies I get with 4 days and others like Missouri Star takes forever now. Unless it's a spectacular sale on an item I no longer order from those companies.
08-13-2021, 02:34 AM
#6
Junior Member
Join Date: Jan 2012
Location: Magnolia, Texas
Posts: 127
I ordered from a new (to me) shop and received EXCELLENT customer service, super QUICK shipping and a fat quarter gift ! https://www.lilredhenquiltshop.com/.
