Quarantine charges twice for incorrect labelling on packaging!
#14
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Join Date: Dec 2010
Location: New York City/Manhattan
Posts: 1,316
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I've been sending care packages to my daughter who lives in Madrid for over a year now. Never did she have a tariff to pay for anything until the last shipment. Then, it got caught and she paid the equivalent of US$50. That was almost more than the package was worth!she could not get any explanation about why the charge was incurred. I think often it depends on luck and other times, who is behind that particular window on that day.
#16
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I would email that company again and get your money back. in fabric would be good....
seriously, email them. companies must learn and when the learning cost them money, they learn quickly.
seriously, email them. companies must learn and when the learning cost them money, they learn quickly.
#19
Super Member
Join Date: Oct 2010
Posts: 1,341
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Originally Posted by Lady Crafter
When you order again, make sure that you place a comment on the order in CAPS. That will be a current reminder of how to label the order. I've always had good luck with comments.
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