A quilt shop quandary...what would you do?
12-03-2011, 05:48 PM
#21
Super Member
Join Date: Jun 2010
Location: Western Nevada
Posts: 2,520
I agree with everyone else -- if I sold that I'd want to know about it -- and I'd want to refund or replace.
On your other question; generally, but not always, if you're buying single FQ's or small bundles, they're cut in-store. Most of the manufacturer FQ bundles are quite large. But some stores buy large towers and repackage them for sale as well. So it's difficult to tell where it was cut.
On your other question; generally, but not always, if you're buying single FQ's or small bundles, they're cut in-store. Most of the manufacturer FQ bundles are quite large. But some stores buy large towers and repackage them for sale as well. So it's difficult to tell where it was cut.
12-03-2011, 06:27 PM
#22
Junior Member
Join Date: Jul 2011
Posts: 187
what you just said was wonderfully put and if I were a shop owner I'd want to know if an oversight was made. It's all about good customer relations. What would I do? I won't spend the gas money to drive back and show it to them but you could email with your photos attached and just let them know you wanted to make sure this didn't happen to another quilter who might not be as understanding as you.
12-03-2011, 06:44 PM
#23
Power Poster
Join Date: May 2008
Location: MN
Posts: 24,520
Your post shows that one can even get "not-so-good stuff" from LQS.
Do as others have suggested - send scans or photos along with a copy of the receipt -
The store owner/manager may not be aware of the problem - he/she can't fix it if he/she isn't told about it. If the shop purchased a stack of FQs, who would think to unfold every one to check them out?
It would be reasonable to me for the LQS offer to refund the money or replace the piece. The shop might want it returned - if so, I would ask to have the postage cost reimbursed, also.
Do as others have suggested - send scans or photos along with a copy of the receipt -
The store owner/manager may not be aware of the problem - he/she can't fix it if he/she isn't told about it. If the shop purchased a stack of FQs, who would think to unfold every one to check them out?
It would be reasonable to me for the LQS offer to refund the money or replace the piece. The shop might want it returned - if so, I would ask to have the postage cost reimbursed, also.
12-03-2011, 06:46 PM
#24
Power Poster
Join Date: Jul 2007
Location: Out searching for some sunshine :-)
Posts: 58,856
I would let the owner know, they may not be aware that their employee(s) are putting items like this out for sale. It would be a shame for them to lose business and not know why. 
12-03-2011, 06:46 PM
#25
Super Member
Join Date: Feb 2011
Location: Gardnerville, NV
Posts: 1,816
Yes, I think the shop should know. I was in our LQS the other day and watched as the salesperson cut fabric for a customer. There was a flaw in the fabric and the salesperson noticed it. She then offered options for the customer. I thought that was the right way to service the customer. The customer was satisfied and a sale was made.
12-04-2011, 05:56 AM
#30
Super Member
Join Date: Feb 2010
Location: Illinois
Posts: 5,142
It looks like a manufacturers defect and should be replaced. However, I'd probably use it anyway since I rather like misdyed things. Especially if it's going into a Civil War or any other reproduction type quilt. Back then people used whatever they had even if it wasn't perfect. Whether you take it back or not, you should let the shop owner know.
Last edited by raptureready; 12-04-2011 at 05:58 AM.
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