A quilt shop quandary...what would you do?
12-04-2011, 06:36 AM
#32
Super Member
Join Date: Nov 2009
Location: Omaha, NE
Posts: 1,052
I think the quilt shop would appreciate knowing about the flaw. They should make it good for you and they would probably check the bolt and take it up with the mfg. If you don't let them know, they can't fix a problem they don't know about!
12-04-2011, 06:36 AM
#33
Junior Member
Join Date: Jul 2011
Location: CA
Posts: 154
12-04-2011, 06:44 AM
#35
Super Member
Join Date: Jan 2011
Location: Utah
Posts: 1,197
As a former qs owner I would definately want to know if someone bought fabric from my shop that was flawed. As a customer you really owe it to yourself and other customers to bring the matter to her attention. All of the shops that I now shop at would appreciate knowing about the problem so they can check the remaining bolt for problems.
12-04-2011, 06:47 AM
#36
Senior Member
Join Date: Sep 2011
Location: Virginia
Posts: 811
I agree with Woody's comment 100%
I would bring it to their attention, in a nice way. If I was the owner, I would want to know about things like this so I can make sure that the staff understand that it isn't acceptable. If poor storage in the store caused it, you would look at ways to fix it, or if it came from the manufacturer like this, then the store owner would want to take it up with them.
Good to see you Eddie, I've missed seeing your beautiful work.
Good to see you Eddie, I've missed seeing your beautiful work.
12-04-2011, 06:56 AM
#37
Senior Member
Join Date: Jan 2011
Posts: 493
You would be doing them a great disservice if you failed to make them aware of a situation that will cost them customers. If its an honest mistake, its one thing but if it is carelessness on someone part, then it is quality control and should be addressed immediately. Should it be an attempt to dupe the customer they need to know that the attempt was not successful.
12-04-2011, 07:27 AM
#39
Member
Join Date: Sep 2011
Location: Glendale, AZ
Posts: 41
Tell the owner or manager. I am an employee in a quilt shop and NEVER want to give a customer a bad product. As quilt shops our major asset and draw is CUSTOMER SERVICE. Give them a chance to make it right. Just my opinion.
Thread
Thread Starter
Forum
Replies
Last Post
