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01-28-2010, 10:33 AM

BellaBoo

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Join Date: Jan 2009

Location: Front row

Posts: 14,646

01-28-2010, 10:36 AM

MamaBear61

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Join Date: Dec 2009

Location: Milverton, ON, Canada

Posts: 13,209

Yes it is nice when a business realizes the value of customer loyalty and makes the extra effort to ensure satisfaction

01-28-2010, 05:51 PM

littlehud

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Join Date: Nov 2007

Location: SW Iowa

Posts: 32,855

They know how to keep a customer satisfied and coming back.

01-29-2010, 11:21 AM

dojo36

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Join Date: Mar 2007

Location: Odessa, Texas

Posts: 878

Quote:

Originally Posted by BellaBoo

I bought a cone of thread and the shipping was $4 when I confirmed the order. I didn't think that much about it. I got my order and the shop had circled the $4 charge, changed it to $2 and credited my account. Now this is the type of service that will have me for a customer for a long time. :D :D :D :D

do you have a long arm quilting machine? and if so, what kind of thread do u use on that? i just got a tin lizzie about a month ago and it likes the king tut thread the best but it's also the highest. u said u bought a "cone" so that's what makes me wonder if it was for la. lizzie just doesn't like some threads.
donna

http://www.redrockthreads.com/

01-29-2010, 11:31 AM

katier825

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Join Date: Mar 2009

Location: FL

Posts: 7,084

They are great! They discounted my shipping when I ordered also. Quick delivery too!

01-29-2010, 12:49 PM

Oklahoma Suzie

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Join Date: Aug 2008

Location: Home town: Rehoboth, MA Now living in OK

Posts: 7,774

Boy, don't you love when that happens. They sure know how to keep a customer satisfied.

01-29-2010, 02:29 PM

BellaBoo

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Join Date: Jan 2009

Location: Front row

Posts: 14,646

I don't have a LA but I do have a table top quilting machine. I bought some Wonderfil Inviasfil 100wt thread. I like doing machine quilting with very thin thread. Silk thread is my choice but it's so very expensive. It's hard to find 100wt thread that is strong and in pretty colors.