ScubaK

I would bring Hubby along and the fabrics with the receipt...
And I would question the transaction.
I would just nicely state, "you know, I have some questions about the last time I was in here and just curious, but could you explain them to me?"
If I received attitude, I would humbingly (word?) take my package back, and pick up my sewing machine and calmly ask when the owner would be in?
If they aren't available then I would politely depart and come back when the owner is in to speak with them about this.
If you are getting terrible customer service, I bet at least 5 others are too.
Can't have this in a small business.
Kirsten

Shemjo

Be prepared with the parcel from the last visit, with hubby in reserve. I second all the above. :lol:

sharon b

I hope it is a better trip this time . Will keep watching to see how things go. I agree with what the others say.. have package ready "just in case" I hope he is better at working on machines then he is working with the public.

motomom

You know, I own a music store, and there are "off" days when I would really rather not be a nice person to my customers. However, I can smile and normally after they leave, I feel better for having done it. I really don't see any reason for him to have been rude to you in the first place.

Now, having said that, I don't really expect my employees to be treated badly by customers. We have a rule here that when things get unpleasant, they are to go to some other employee and pass the customer off to them BEFORE things get rude. Sometimes, things just get started off on the wrong foot, normally because of misunderstandings.

Hopefully the guy will realize that you attract more flies with honey than with vinegar!!!

Bevanger

I sure hope he's better with you THIS time.

txwildflower

Be sure and let us know how you were treated!!!!!!!! :D Also, don't look for a reason to be upset with him, sometimes when we have been treated rudely or unfairly, we will look for it the next time we see or talk to them. Be very open minded. :D :D :D