Scared and sad- my Janome 7700 died!
11-12-2010, 10:48 AM
#93
Senior Member
Join Date: Nov 2007
Location: N.W. Florida
Posts: 866
Originally Posted by Kas
My first Bernina 640 was a floor model and we got a screaming deal for it. It came with the BSR (which was why I wanted it but never use), the walking foot and the embroidery unit for $5,000. Well, the thread started getting stuck under a guide it shouldn't be going under twice. I don't know the technical term for it, but it made a horrible clunking noise and then the thread would break. Very frustrating. It went to the shop four times with no improvement. Finally, I went to pick it up and the shop owner told me they had just replaced the machine with one right out of the box. She couldn't fix it, so I got a brand new one for the same screaming deal. I haven't had a single problem with the replacement machine and I have had it for three years.
11-12-2010, 06:44 PM
#95
Super Member
Join Date: Jun 2010
Location: Renton, WA
Posts: 2,045
Originally Posted by Jo Mama
Originally Posted by Kas
My first Bernina 640 was a floor model and we got a screaming deal for it. It came with the BSR (which was why I wanted it but never use), the walking foot and the embroidery unit for $5,000. Well, the thread started getting stuck under a guide it shouldn't be going under twice. I don't know the technical term for it, but it made a horrible clunking noise and then the thread would break. Very frustrating. It went to the shop four times with no improvement. Finally, I went to pick it up and the shop owner told me they had just replaced the machine with one right out of the box. She couldn't fix it, so I got a brand new one for the same screaming deal. I haven't had a single problem with the replacement machine and I have had it for three years.
11-13-2010, 10:12 AM
#96
Senior Member
Join Date: Nov 2007
Location: N.W. Florida
Posts: 866
Originally Posted by Kas
Originally Posted by Jo Mama
Originally Posted by Kas
My first Bernina 640 was a floor model and we got a screaming deal for it. It came with the BSR (which was why I wanted it but never use), the walking foot and the embroidery unit for $5,000. Well, the thread started getting stuck under a guide it shouldn't be going under twice. I don't know the technical term for it, but it made a horrible clunking noise and then the thread would break. Very frustrating. It went to the shop four times with no improvement. Finally, I went to pick it up and the shop owner told me they had just replaced the machine with one right out of the box. She couldn't fix it, so I got a brand new one for the same screaming deal. I haven't had a single problem with the replacement machine and I have had it for three years.
11-16-2010, 12:53 PM
#98
Super Member
Join Date: Jun 2010
Location: Renton, WA
Posts: 2,045
Originally Posted by Jo Mama
Originally Posted by Kas
Originally Posted by Jo Mama
Originally Posted by Kas
My first Bernina 640 was a floor model and we got a screaming deal for it. It came with the BSR (which was why I wanted it but never use), the walking foot and the embroidery unit for $5,000. Well, the thread started getting stuck under a guide it shouldn't be going under twice. I don't know the technical term for it, but it made a horrible clunking noise and then the thread would break. Very frustrating. It went to the shop four times with no improvement. Finally, I went to pick it up and the shop owner told me they had just replaced the machine with one right out of the box. She couldn't fix it, so I got a brand new one for the same screaming deal. I haven't had a single problem with the replacement machine and I have had it for three years.
11-16-2010, 01:25 PM
#100
Super Member
Join Date: Apr 2007
Location: North-Central Indiana
Posts: 4,909
Originally Posted by Moon Holiday
Your machine should still be on warranty, so check with your dealer. That means you can get it replaced/repaired at no cost.
OP-I'm so happy for you! Hopefully you won't have any problems from here on out.
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