Candace

It'll be covered by warranty, so don't worry!

gale

I don't think she's worried about the cost but how long it'll take or if they'll just replace the machine. I would guess if they keep trying this or that to fix it it might take a long time.

greensleeves

I bought a Janome about 15 years ago just to use for doing a blanket stitch, my Pfaff is my main machine. After using the Janome for a few times it would work a couple of hours and quit. Took it in twice but problem not solved, finally talked to the store owner and he asked what error message I was getting. When I told him he said,Oh,then you need a new machine--he went to the back and returned with a new machine and I've never had another problem. I hope your story ends as well as mine did.

chiaraquilts

Thanks for all your kind replies. Gale is exactly right, I feel like since the machine is under warrantee, I won't "lose" my money,but what if the electronics are really fried and they spend weeks ordering parts, doing this and that, etc. I do not have any other machine (I know, I kow) and the thought of being without one for a long time makes me crazy.

I am also just upset that such an expensive (at least for me!) machine would fail so quickly...my last machine lasted 24 years!

miss_ticky2

Oh Chiaraquilts...I have the Horizon too so I'll be watching to see what your outcome is. So sorry that your are having problems with it. Mine is only a couple of months old and so far I love it. But it's my first computer machine too and it's always a worry about the electronics

Lori S

OH .. NO .. this is so awful. I do not even want to think about not be able to quilt. My thoughts are with you. I hope it is a simple quick fix and you will be stitching happy again.

gale

I think that's expensive for anyone! I have the 6600 that I bought in May and it was pretty darn expensive IMO.

EasyPeezy

I feel for you. Don't know what I would do without my machine.
Hope they have a new one in stock and just replace it right away.

wanderingcreek

I have had my Janome 6500 for over 5 years now and have never had a problem with it at all. I do know that my dealer would immediately replace the machine if it was under warranty and I had a problem like yours. I lost my first Janome in a house fire and the adjuster told us that even though the fire was only in 1 part of the house, all our electronics were shot. I hope your dealer is as good as mine and that you walk out of there tomorrow with a brand new machine in your hands.

mamaw

I bet the machine will be replaced free of charge. Please let us all know if it is NOT!! Good luck, and I am sorry for your dilemma.