featherweight

Oh, I feel for you. Please keep us posted. We will all be waiting for the outcome.

lalaland

I know I'm on the edge of my seat - let us know the outcome.

PMY in QCA-IL

With electronics you never know what else could be affected down the line, I would think they'd replace your machine. You're lucky it's still under warranty!!

watterstide

Oh my goodness! but PMY is right,electronics can be tricky.
i would hope they just trade out the machine for a new one. will be praying for favor for you.

Jamiestitcher62

Wow, I'm sorry that happened to you. I have the 7700 too. I have it plugged into an extension cord that plugs into the surge supressor. One day I went downstairs to sew, turned the machine on and it wouldn't go on. I went over to the extension cord, unplugged it and plugged it into another slot in the cord. It worked, I figured the extension cord must have had a bad connection, it was one of those double sided ones. I was relieved, because weird stuff like that happens to me all the time. So far so good. They should definitely replace your machine.

littlehud

I sure hope they replace it. That seems like the thing to do. Keep us posted.

anicra

My condolences. I would think any reputable dealer would replace it for you - especially since you haven't had it for too long. Good Luck!

homeagain2010

Hi, I used to work at a Brother dealership in MN and once in a while a machine would have a bad computer board. If it is still under warranty you should be able to have the board replaced,or the whole machine. Just remember each machine will run a little bit different than the other.
Take a deep breath and enjoy what you can of your day.
Good luck, Gina in MI

BethD

Oh, no! I also bought my Janome 7700 back in July and I also am from Massachusetts...wonder if we bought from the same dealer? It should still be under warranty, right?

sandyo

Good luck today. I know what it is like to loose a machine in the middle of a project. Mine were not under warranty though.