Scared and sad- my Janome 7700 died!
11-09-2010, 09:45 AM
#41
Junior Member
Join Date: Nov 2010
Location: Johnson City, Tn.
Posts: 153
Do hope they replace it for you, does it have a warranty since you only bought it in July? So happy you were there and smelled the smoke and a fire was avoided. Keep us posted as to what takes place, wishing you well.
11-09-2010, 10:35 AM
#43
Senior Member
Join Date: Nov 2007
Location: N.W. Florida
Posts: 866
I'd be freaked out too. It should be covered completely. I bought a Bernina 440 QE 6 months ago or so and after a week the feed dogs got stuck in the down position. Locl dealer talked me through the fix but it was a no-go. Being that is was Friday afternon they didn't want me to be without a machine over the weekend so brought out a new one on his way home from work. Just love this dealer... :-D
11-09-2010, 10:40 AM
#45
Senior Member
Join Date: Nov 2007
Location: N.W. Florida
Posts: 866
Originally Posted by Jo Mama
I'd be freaked out too. It should be covered completely. I bought a Bernina 440 QE 6 months ago or so and after a week the feed dogs got stuck in the down position. Locl dealer talked me through the fix but it was a no-go. Being that is was Friday afternon they didn't want me to be without a machine over the weekend so brought out a new one on his way home from work. Just love this dealer... :-D
11-09-2010, 11:05 AM
#46
Junior Member
Thread Starter
Join Date: Oct 2010
Location: Massachusetts
Posts: 219
Originally Posted by homeagain2010
Hi, I used to work at a Brother dealership in MN and once in a while a machine would have a bad computer board. If it is still under warranty you should be able to have the board replaced,or the whole machine. Just remember each machine will run a little bit different than the other.
Take a deep breath and enjoy what you can of your day.
Good luck, Gina in MI
Take a deep breath and enjoy what you can of your day.
Good luck, Gina in MI
Back from the dealer (they were GREAT) and exactly as Gina says above, the motherboard had one component that failed. They took it all apart to show me and it is amazing how tiny the piece is- anyway, they will replace the motherboard within a few days and assure me it will be fine. Also got a nice loaner in the meantime!
I did express concern about the same problem happening again, and was told if there was any problem, the machine would be replaced. So I feel confident in trying the replacement motherboard.
AND, when I mentioned that my old Bernina 1010 wasn't working (reason I bought this machine), they said to bring it in when I come to pick up my machine and he will try to fix it free! It would be great to have a backup machine!
Thank you all for support and suggestions- nice to have friends who understand how important a sewing machine can be!
11-09-2010, 11:12 AM
#48
Super Member
Join Date: May 2010
Location: Blue Springs, MO
Posts: 2,167
OHHHH!!! I am soooo happy for you. when I read what had happened my first thought was the motherboard was bad and was needing to be replaced. (hubby works with computers for work) I am sooo excited that your dealer is such a nice guy. giving you a loaner while you wait to get yours fixed and fixing your bernina for free. that is just wonderful!!! now lets just hope that he does a wonderful job of fixing everything.
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