Scared and sad- my Janome 7700 died!

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11-09-2010, 04:16 PM

#61

jdavis

Super Member

Join Date: Feb 2009

Location: Western NYS

Posts: 3,278

If it is to be repaired, I certainly would expect that it was under warranty, or is that just wishful thinking?

11-09-2010, 04:37 PM

#62

Ladybug 1938

Super Member

Join Date: Nov 2010

Location: Lynn Haven Floroda

Posts: 1,620

Sorry to hear this happened to you, please let us know what you found out..
Ladybug

11-09-2010, 05:38 PM

#63

missionslady

Junior Member

Join Date: Dec 2009

Location: Pensacola, FL

Posts: 287

So sorry to hear about your misfortune. I suppose that could happen with any brand. As new as it is and still under warranty, I feel sure they would replace it. If not, I would sure request that they do as you bought it in good faith, and sounds like you did everything right. Please keep us posted on what happens!

11-09-2010, 05:43 PM

#64

earthwalker

Power Poster

Join Date: Jun 2009

Location: Perth, Western Australia

Posts: 10,357

So glad it worked out for you...and you will have a spare in case of future dramas (let's hope you won't need it!). Love it when dealers/suppliers have great after sales service.

11-09-2010, 05:50 PM

#65

knlsmith

Super Member

Join Date: Jan 2010

Location: West central Illinois

Posts: 2,919

What a great ending to a scary situation! I love my Janome dealer and my janome machines!! I am sooooo happy for you.

11-09-2010, 06:16 PM

#66

seamstome

Super Member

Join Date: Apr 2010

Location: Illinois

Posts: 1,322

So in the end are you saying that you had one smoking hot mother(board)???? ;)

Glad it is working out.

11-09-2010, 06:19 PM

#67

Leota

Super Member

Join Date: Oct 2009

Location: Oklahoma

Posts: 4,648

If you bought it new in July, it should still be under warranty. They should replace the machine without question.

11-09-2010, 06:38 PM

#68

missionslady

Junior Member

Join Date: Dec 2009

Location: Pensacola, FL

Posts: 287

Quote:

Originally Posted by chiaraquilts

Quote:

Originally Posted by homeagain2010

Hi, I used to work at a Brother dealership in MN and once in a while a machine would have a bad computer board. If it is still under warranty you should be able to have the board replaced,or the whole machine. Just remember each machine will run a little bit different than the other.
Take a deep breath and enjoy what you can of your day.
Good luck, Gina in MI

Update:

Back from the dealer (they were GREAT) and exactly as Gina says above, the motherboard had one component that failed. They took it all apart to show me and it is amazing how tiny the piece is- anyway, they will replace the motherboard within a few days and assure me it will be fine. Also got a nice loaner in the meantime!

I did express concern about the same problem happening again, and was told if there was any problem, the machine would be replaced. So I feel confident in trying the replacement motherboard.

AND, when I mentioned that my old Bernina 1010 wasn't working (reason I bought this machine), they said to bring it in when I come to pick up my machine and he will try to fix it free! It would be great to have a backup machine!

Thank you all for support and suggestions- nice to have friends who understand how important a sewing machine can be!

Sounds like it was a win/win situation. So glad for a happy ending, and most of all that you are pleased. Also sounds like you have a good dealer who wants a satisfied customer!

11-09-2010, 06:52 PM

#69

galvestonangel

Super Member

Join Date: Apr 2010

Location: Galveston Texas

Posts: 1,596

It is just a freakish thing that happened. My computer hard drive went out in 2 months, been over a year now and no trouble. Many years ago we bought a new car, the starter went out in 2 weeks.

I'm sure that your dealer will take good care of you.

11-09-2010, 07:19 PM

#70

madamekelly

Super Member

Join Date: Jul 2010

Location: Central Willamette Valley, Oregon, USA

Posts: 7,695

I hope you have some kind of warranty on it since it is less than a year old. Sewing machines are never dead in less than a year! I would insist on a new one. Who knows what also 'fried', I would be firm but persistant until they make me happy! You spent a small fortune on that machine, and have a right to own a new machine, not a refurbished, which is what you will have if they 'fix' it. If they insist on fixing it, I would ask for a discount, commensurate with the cost of a refurbished machine. Do your homework tonight before you take it in tomorrow. I would go to the Janome web site, and see what kind of warranty you got with your machine. I would walk into the shop with 'all of my ducks' lined up. I wish you the best! {HUGS} If that happened to my new machine, I would probably have a 'hissy-fit', then get busy!