tlrnhi

I think you did the best you could.
Trying to contact them and no response back after waiting a certain number of days. You did what you thought was best.
If you lost that person as a customer, oh well....you still have the rest of us. :)

Amma is ALWAYS flooded. lol

PurpleBecca

I think you handled this very professionally.

I agree with several others that you should maybe have said in the correspondance (that they ignored!) that you would not ship until you heard from them.

Import taxes at thier end is totally there problem!

I can see you were between a rock and a hard place on this one!!

Leasons learned I guess.....

amazon

Something good that you can take from this.... you might offer a check button for this option. I would want the cheaper shipping unless of course I needed that 12 yds. whole.lol :-)

Favorite Fabrics

You know, I'm not so sure that people know what to do with checkbox options.

We already have one that allows the customer to specify what to do if our inventory comes up short:
- send what there is
- backorder the item (default)
- cancel the item
- contact the customer.
We're grateful when a savvy customer picks something other than the default option. While I *thought* that having this checkbox option available would allow the customer to automatically answer all questions about what do (and save us time), in the end if we come up short, we still always contact the customer. 'Cause we've found out that most of them really didn't mean to have the default checked and they don't understand that they have the ability to specify what they want us to do.

:|

We try, honestly we do... !

BellaBoo

Write the subject of the email to get their attention. I would have sent one that said : Hey you want this fabric or not?

I guess it's good I don't have a business that caters to the public. :lol: :lol: :lol: :lol: :lol: :lol:

loopywren

I don't know what would have been the best for you to do, but I thank you for posting this here because I am a potential customer of any 'shop' on this board, and live overseas. This has made me more aware of the possible problems and how to avoid them, with the owners help. Thank you again.

AliKat

What a way to learn.

Now, perhaps you will include a cautionary note on shipping, as to the need to know how to ship if a large amount and to contact customer service.

I would have done what you did ... but would have included copies of the e-mails sent to the customer.

ali

dsb38327

The thoughts I had while reading your post question. I do not want to read the responses until after I have made mine. In my response please do not think I am being gruff.
Customs has a dim view of one recipient and/or address receiving multiple shipments from the same sender and/or address shipped on the same date. If you arouse customs suspisions each shipment the sender sends into that country may be held for inspection until the suspisions go away. In the same turn, all shipments for that recipient may be held for inspection until any suspisions go away.
Some quilters use wholecloth. Seems like cutting the fabric in half could result in a problem in the layout of the quilt.
If you only ship in flat rate envelopes your shopping cart should note it's limitation of xx weight and/or xx yards.
If you offer the option of shipping total yardage in a larger box the shopping card should so note with emphasis on the 'additional shipping charges'.

SaraSewing

I think that you were very kind and professional, but I'd have been upset if it were cut without additional yardage in compensation (such as from two different bolts). As long as she paid shipping, I"d have just done it her way, especially since she didn't respond. There are many times I"m away from a computer and want my pkg there when I get home.

bearisgray

Is this customer generally "reasonable"?

If yes, then maybe some kind of gift certificate or "deal" on the next order?

It probably would not be practical for the customer to return it for a refund.

If no, then send a letter explaining what you told the QB along with copies of the e-mails that were not responded to.