The sewing machine debacle
#71
Senior Member
Join Date: Aug 2010
Location: Tucson AZ
Posts: 383
Try your local TV network. They usually love doing these *exposes* and more times than not, the merchant quickly takes care of the situation properly and promptly instead of turning nasty and blaming it on the customer.
#73
Member
Join Date: Dec 2010
Posts: 5
Have you taken photos of the condition of the machine you did get back that was not cleaned. If possible use a dated camera or have a digital calendar clock in the photo also. Be sure to get good shots of the inside of the machine to show the dust and lint and lack of oil. A good dated photo can speak volumes. Document now, if you haven't, all contacts you had with these people and every word that was said. After a few weeks, those things are hard to remember. Accuracy counts.
No business should ever act like they did, but especially not regarding sewing machines!
Good luck.
No business should ever act like they did, but especially not regarding sewing machines!
Good luck.
#74
Super Member
Join Date: Nov 2009
Location: Pennsylvania
Posts: 2,694
Originally Posted by quilter68
I once called my son and pretended he was my husband. He caught-on and talked to the guy. The bill went from "785 plus the average in US is 3 days so I will have to add the extra days which will bring it up over 1000" to that's 125 and they were out the door in 15 seconds.
To fix the correct problem was under $200.
I will use the phone call method again as needed.
#78
I had a bad experince with serger repair. I called Babylock and explaimed it to them. THEY called the repairman and threatened to pull their authorization from him so that he could not repair Babylock machines. My serger was repaired very quickly after that. I never took it there again.
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