Debbie C

I would INSIST on either a full refund or an exchange. The problems are documented - go make some noise!!!

Dee

Use the Lemon Law. Need replacement.

purplefiend

Too many cost cutting measures and quality control issues in most of the new machines. :( :thumbdown:
The vintage machines are made so much better. I only have 1 machine that is less than 4 years old, all the others are at least 10-101 years old.

brushandthimble

Spoke with the owner today, she is calling babylock for a replacement machine. I will be seeing her tomorrow and will confirm she called and ordered the machine. It will take almost 2 weeks to come. I have a quilt weekend the last day of Sept and first weekend in Oct., will be minus the machine I wanted to take with me.
Oh well, I can deal with that if I get a replacement.
thank you for the push to ask for a replacement.

sherian

glad to hear you are getting somewhere with your sewing macine, hope it will not take to long, and you will have a new machine. Best of luck.

roxie623

I think you should contact Baby Lock as it sounds like you got a lemon. Talk to the shop owner and see what they say.

sewtruterry

Yes they may be an authorized "Dealer" but is their repair person up to date on and an authorized and certified repair/service technician. I work for another sewing machine company and I know that our techs have to be certified and keep up to date on service bulletins and go in for training and updates at least once a year if not more often as machine change. I would be letting Babylock know about the type of service you have been getting or not getting and find out if your dealer is actually up to date on all service bulletins and certifications. My guess is not.

brushandthimble

dropped off just the machine, no foot pedal etc. Will be getting a new one, will take 1 - 2 weeks to come in. Good thing Lizzie (FW) is available to take up most of the slack :)

Babylock and Phaff? are having a 1 cent sale; buy one machine and get a second for 1 cent.

My time

Yup it's time for a replacement. Some machine can turn out to be lemons. If they don't agree contact Janome. We all seem to concur here.

brushandthimble

Update,
Yes the dealer would replace it only I am told BL does not have anymore as they have discontinnued. Offered to upgrade to the Serenade if I pay the difference.
It is now off to BL for a complete rehaul, I did not pay for a refurbished machine!
I am hoping BL will determine it is defective and upgrade at no cost. Waiting.....
I did talk to BL, they won't replace until they see the machine.