Sewing machine repair caused worse problems

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01-01-2011, 07:31 AM

#31

drdolly

Senior Member

Join Date: Apr 2010

Location: Iowa

Posts: 475

I would let the Baby Lock company know about this. They are suppose to take classes in order to repair them.

01-01-2011, 09:40 AM

#32

stormatsea45

Junior Member

Join Date: Jun 2009

Location: Kansas

Posts: 211

I am sorry for the bad problems, but I wouldn't stop there. I'd be on the phone the next day they are open, and complaining. See why this happened and let them know that you are NOT going to put up with it. I'd give them another chance, no charge of course, and let them know that their reputation is at stake. You have a lot of friends who need machine service and they will know what kind of service you get from them. I wouldn't be ugly or mean spirited about it but firm and that you are unhappy and will not afraid to let others know if they don't correct the problem.

01-01-2011, 10:18 AM

#33

sjdal

Junior Member

Join Date: May 2010

Location: Nebraska

Posts: 181

My Bernina 440 only goes to Bernina authorized dealer that I love. I drive 200 miles to the shop and the owner services it the same day, while I shop in the city. I always make an appointment. Love the shop!!!! Incidently, this is not the dealer I bought it from...

01-01-2011, 04:33 PM

#34

IBQUILTIN

Super Member

Join Date: Oct 2009

Location: North Fork Ca

Posts: 8,234

So sorry, Hope they will make it right

01-01-2011, 04:53 PM

#35

Leezer

Member

Join Date: Sep 2010

Location: Ohio

Posts: 86

Quote:

Originally Posted by Threadedneedle

I just got my main machine (a Babylock) back from the repair shop Tuesday and finally had time to try it out this evening. It is worse now than it was before. Took it in because in was making a rubbing noise, they had it for 2 months and now when I turn it on, it comes up to a screen to change the brightness of the screen and will not do anything else. Back to the shop but it is 30 miles away and we are supposed to get snow or ice tomorrow. That was $120.00 wasted. I do not have a lot of faith in this repair shop but I hope that they will make it good. :-(

I took my 11000 machine to a shop (50 miles away) that said they could put the jump stitch cutter in for me while I waited. Hours later, and I do mean hours later, I left with my machine. The next day I went to use it and the embroidery arm would not open. Back to the shop it went, when I got it home that night the arm opened but the grinding noise when sewing was horrible and very loud. When someone asks me what shop services 11000's you can bet I tell them my story.

01-01-2011, 05:11 PM

#36

Phyllis41

Member

Join Date: Dec 2010

Location: Ohio

Posts: 13

May I ask where in Ohio? I have a machine that needs repairs and don't know where to take it, or not take it. Please PM me. Thanks

01-01-2011, 05:24 PM

#37

Dolphyngyrl

Super Member

Join Date: Jan 2009

Location: Southern California

Posts: 6,254

I hope they do not charge you a second time since they didn't fix it right

01-01-2011, 05:42 PM

#38

barb55

Senior Member

Join Date: Dec 2010

Location: Pawnee, Ok.

Posts: 420

Why don't you ask some of the fabric stores, or were ever you bought your machine. Some of the fabric stores have repair men.

01-01-2011, 06:16 PM

#39

shrabar

Senior Member

Join Date: Nov 2006

Location: Cape Girardeau, MO

Posts: 433

Next time try it at the store before you bring it home. Make sure you sit down & try it not them.. I know from past experence. Happy sewing New Year..

01-01-2011, 06:23 PM

#40

sewingsuz

Super Member

Join Date: Nov 2010

Location: Arizona

Posts: 7,850

In two months they could have don a complete refurbished machine. I bet they did nothing. it is so hard to find good help. I hop they make it good. don't back down. You tell them straight up!