Railroadersbrat

I think we can all agree that one of the best things in the world is when we take our machines in for service or a little tweak and when you finally get them home, they are singing loud and strong and everything is right in our quilting world.

My guy is so patient and actually cares about his customers, it's almost silly. I took in my Dressmaker in October to get serviced and adjusted after I spent several days cleaning it and making adjustments on my own, I got to the point where I just couldn't go any further without his help. He was honest and said if he needed parts, he wasn't for sure he could find them (and I believe him, I've searched myself and I've been coming up empty), but he took it anyway.

There were some things that came up that kept me from going to get my machine until December, he never charged me storage and easily did over $100 worth of work on my machine and only charged me the price of his standard service and cleaning. His wife is also a quilter, so he knows the value of a good running machine.

I tried to finish my quilt yesterday, but through mistakes that were absolutely my own, I had to stop, I was getting nesting in the bobbin thread, so I stopped for the day and went to bed. This morning when I woke up, I re-threaded my machine with my original thread, changed out the bobbin, gave her a nice cleaning and changed the tension back to where it was originally (my quilt is back in my project bag until I get some binding), she's singing and humming along beautifully. Before I took her into my service guy, I never would have attempted to do what I did yesterday because of the issues I had that he fixed.

I intend to send him a thank you card as soon as I'm able.

thimblebug6000

I agree our service repair people are invaluable, especially with our computer driven machines. Recently I had issues with mine and it is very difficult to find an authorized Husqvarna repair person locally. Eventually the store reopened but not before I had tried another person. I ended up having to take it to the Husqvarna one anyway.
Glad you have a service person locally that is able to fix your machine.

Stitchnripper

Agree the repair people are usually great. Mine happens to be a woman. She knows her business!!!!

Iceblossom

Hip hip hooray! One of our local shops here applied for an exemption and was open as an essential business. Most of the other shops were completely closed down and business was booming. First my fancy modern machine went down. Then my vintage machine. I was using a really low end Brother, my travel/class machine for several months and it got the job done but barely.

Yes, it took a month and not the usual 2-3 days before he could get to my machines. But he was doing as much as he could as fast as they could, and they had so many people they had to bring back their vacuum repair specialist too.

They had cleaned up my old vintage machine but left the silly old bandaid I use for a seam allowance marker, when I laughed they said that such things often had stories behind them and they always left them in place. Such a sweet couple.

Turns out the lawnmower repair guys were in the same boat -- once they re-opened it took about a month to get our lawnmower back. Good thing we have nice neighbors.

juliasb

I just took in one of my FW for a good tune up a week ago and I love my service/repair man. It is perfect now and he only charged me $60 for the cleaning and tune up. I bought in a Brothers 1500se about 6 months ago and he had a bit more work to do on it and changed a part in the tension. That only cost me $65. Everyone else around me charges beginning at $85 for basic turn ups. He too cares about he customers. I wouldn't trade him for nothing. Call out to all repair persons.

Barb2018

My Bernina dealer/service center is 2 hours away; they would bend over backwards to make sure I was satisfied. That's why I would never take my machine anywhere else.

MakaySews

I had an awesome experience when I took my Bernina 430 in for a routine repair. The repairman said there were some recalls on this machine so he ordered all the new parts and put them on for no extra charge. I’ve had it around 10 years and it still works great!