So close, yet so far and so disappointed!
07-14-2011, 09:59 AM
#63
Super Member
Join Date: Mar 2008
Location: AZ and CT
Posts: 4,898
You handled a difficult situation perfectly. I hope your Lizzie arrives in perfect condition soon!
A similar thing happened to me with Horn cabinets a few years ago. They arrive shrink wrapped, and the driver insisted he was not supposed to un-shrink wrap them. I refused to sign the delivery papers until everything was unwrapped and inspected. DH chatted with him while I removed the shrink wrap. Sure enough - a cabinet had a broken drawer that kept the rest of the drawers from opening - and the shrink wrap was all that was holding it together.
The driver called his dispatcher to find out what he should do - and I called Horn to find out what I should do. Both said we should make a detailed note on the delivery paper about the damage, & that I could keep the cabinet OR send it back with the driver. I kept it. Horn said they would immediately send a replacement cabinet - and they did a few days later.
DH repaired the broken cabinet to an almost-good-as-new state!
A similar thing happened to me with Horn cabinets a few years ago. They arrive shrink wrapped, and the driver insisted he was not supposed to un-shrink wrap them. I refused to sign the delivery papers until everything was unwrapped and inspected. DH chatted with him while I removed the shrink wrap. Sure enough - a cabinet had a broken drawer that kept the rest of the drawers from opening - and the shrink wrap was all that was holding it together.
The driver called his dispatcher to find out what he should do - and I called Horn to find out what I should do. Both said we should make a detailed note on the delivery paper about the damage, & that I could keep the cabinet OR send it back with the driver. I kept it. Horn said they would immediately send a replacement cabinet - and they did a few days later.
DH repaired the broken cabinet to an almost-good-as-new state!
07-14-2011, 10:24 AM
#64
Power Poster
Join Date: Oct 2010
Location: Georgia
Posts: 11,189
Wow you acted fast. I don't know if I'd have thought to call the store immediately. Glad you refused to take delivery and refused giving your signature. I know there are times when the guy delivering may not be the one who loaded the truck but I would think he would make sure items weren't damaged before they were loaded.
07-14-2011, 02:39 PM
#66
Super Member
Join Date: Dec 2010
Location: Far Far West Texas
Posts: 1,401
Originally Posted by SueDor
The Tin Lizze Company many send you a new one express delivery if your salesperson called. They don't want anyone angry. So may have a new one before the weekend.
This interesting - I have a Tin Lizzie have called and emailed and never got an answer - I'm really disappointed that they don't respond. Makes me wonder if they really stand behind their product. Fortunately my dealer will help me - but being able to contact them would be nice.
07-14-2011, 02:44 PM
#67
Power Poster
Join Date: Feb 2011
Location: Lowell, MA
Posts: 14,083
I can't believe that the truck driver actually wanted you to sign for a box that was so obviously damaged. Duh. Maybe he fell off the truck with the box. Unbelievable. Good thinking to call both Tin Lizzie and the shipping company. So sorry you have to wait even longer, but taking one box out of three would not have done you any good. Good luck with your new - entire - shipment.
Thread
Thread Starter
Forum
Replies
Last Post
