sewbizgirl

I had pulled out a quilting book recently, published by Lehman publications, and as I flipped through the pages they began to fall out in my hands! This irked me, as I had only opened this book to look through it maybe half a dozen times since I bought it. I found the address of Lehman Bros. inside the front cover, and mailed the book to them, asking them to repair or replace it for me.

Today I got a big package with my book back and several other titles. In it was a nice letter from Jane Flynn with Creative Crafts Group, which publishes Quilters magazine. She told me that Lehman went out of business and my book ended up with her. She couldn't replace it, so she sent it back with several other books she thought I might like!

What a nice thing to do, and so rare these days. I just wanted to share this most excellent gesture with my quilting buddies and urge everyone to consider doing business with this company. This is customer relations, above and way beyond the call of duty. :D

Cyn

Very nice!

Chele

Just goes to show you that quilters are the best. Creative Crafts Group for sending you more than you asked for and you for bragging on the company. Nice!

littlehud

What a great thing to do. So nice to hear about wonderful things like this.

moonwork42029

hole punch it and put it in a 3 ring binder...not as good and new but now it's useable. Nice way they treated you too

sewgull

Nice to hear good things.

pennijanine

That was wonderful of her to write and explain. Also the freebies went above and beyond!!

Quilter7x

Wow, that is great. What a wonderful gesture to include other books. It pays to take initiative! :)

Midwestmary

Nice to read things like this - thanks for sharing!

T-Bones mom

Thank you for sharing this. We need to hear more stories like this one. I was also wondering about a hole punch and a three ring binder. I have done that before with magazines. It is not as good as having the book but it works.