A Tale of Quality Customer Service From Northcott
#122
Senior Member
Join Date: Oct 2009
Location: Morganton, Ga
Posts: 944
I would be livid too. My ex husband told me this, while he was in business school, don't bother with just anybody corporate. Go to the VP in marketing, he or she will be really sensitive to any bad publicity. Send cc to everyone at the corporate level.
I think that the June Tailor shape cut is just what I need. Thanks for the info, I might have been tempted to purchac a manufacturers jelly roll eventually.
I think that the June Tailor shape cut is just what I need. Thanks for the info, I might have been tempted to purchac a manufacturers jelly roll eventually.
#125
Super Member
Join Date: Jul 2009
Location: in the heart of the awl
Posts: 1,015
I wonder if these companies realize that probably almost all quilters are on some type of quilting board (or are in a guild) and when we have a problem, we post it, and it must make a difference to the companies sales, etc. This board alone goes overseas so I think Northcott (and others) should be careful with how they treat their customers. I know that I read these posts and it determines wheather or not I buy something or patronize a certain company.
Hope it all works out for you, it's frustrating when we get "taken" and feel helpless.
Hope it all works out for you, it's frustrating when we get "taken" and feel helpless.
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zyxquilts
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09-02-2009 11:26 PM