mommamac

Good advice - you shouldn't have to be $80.00 short because of manufacturer's error. Unfortunately there is the chain of command which has to be followed but I think it would be worth it in the long run. Customer satisfaction goes a long way with especially with rising costs.

sueisallaboutquilts

Michelle, I know what you mean. Precuts are fun. The only ones I've ever bought were Moda and they were nice.
I hope you don't get stuck with this bad fabric. I would think the shop would stand behind their merchandise even though it wasn't their fault.

Ripped on Scotch

Did you try the shop again? maybe if you go to them and tell them what Northcot told you to do they will help you out. it's not only bad for Northcot it looks bad on them as well. They may have access to other methods to get to the top there with the distributors that they use.

milp04

How awful this has happened to you.

I would definitely contact the store by phone and speak with the owner or store manager or both. Even though it is not around the corner from you the store should want to help to correct the situation. They should also know the problems with the pre-cuts so that they do not order them in the future. Ask if the store has any yardage of the fabric. They should be willing to send you some yardage of the fabric that you need if they have it available.

Do some careful checking to see if you can work around the narrow cuts. This may involve some additional figuring of pieces so take your time as you try to figure out a work around.

I have witnessed many problems with pre-packaged kits by the fabric companies. I don't generally purchase these anymore. This is not generally the case of kits put together by quilt shops. Although shops have been known to make mistakes from my experience they are ready to do whatever is necessary to correct the situation.

I'd also like to comment that the fabric chains are having more of these pre-packaged kits. The higher management think that they can save the labor costs of having people in the store to cut yardage fabric for us. The higher management are not typically sewers or quilters so they don't seem to understand.

Pam M

pocoellie

I do as Lori S does. It isn't only Northcott. This is the one main reason I don't buy pre-cuts, plus you're paying boocoo bucks for them cutting them and they don't really seem to care.

I would send or take them back to the store, let them take care of Northcott, regardless of the fact that you've already cut them. You have paid a great deal of money for the pre-cuts the least they should be able to do is to cut them accurately.

the casual quilter

The behaviour of Northcott and your LQS is shameful. We quilters pay premium prices at our LQS and the shop should stand behind what they sell and then deal with the supplier. Any reputable shop would do that. I know how aggravating this is for you and wish I could make things better.

QuiltnCowgirl

Having worked in retail & wholesale distributing, I can say with knowledge that the store, while not at fault for the poorly cut strips, will be where you need to turn for recourse. They should issue you full credit for the returned fabric (all of it even what you've already cut), and then submit the returned goods to the manufacturer as a defective product. Standard operating procedure; standard chain of command. Look at it this way - if you bought a prepackaged Tommy Hilfiger pajama set at Target and when you got home you found that the pajama top was missing a sleeve would you a) call up the manufacturer of Tommy Hilfiger pajamas and want a refund or b) take the pajama set back to Target for a refund? Most likely (b) right? And on the other end, Target will deal with the Tommy Hilfiger manufacturer as their vendor & return the defective pajama set for credit.

BellaBoo

I like Northcott quality and color of fabric but now I'll pass on their fabric as I now know this is the way they treat customers and client stores. Too many other fabric brands to love then one that is too lousy to take responsibility for their mistake.

saf

Just read your comments and went a checked the sizing of the jelly roll strips that I bought this morning. This is Freedom Fabric which is a British firm. Like yours, the strips are of varying widths. As a beginner, I had assumed that jelly rolls would be ideal for me but now I know that I will have all sorts of problems trying to get accurate blocks. Will try taking this backto the store as I haven't cut anything yet, thanks to your warning. Thank goodness for advice on this site, otherwise I can see that I would have been thinking that I was hopeless at getting things right.

quilter1943

Thanks for the info. Just another reason why I like to buy yards at a time and cut myself. Terrible customer service for both, agreed. Wonder how it could have happened unless they (fabric mfg) have someone hand cutting with rotary cutter. Always thought they would do it by machine if it was the manufacturer.