A Tale of Quality Customer Service From Northcott
03-09-2011, 09:35 AM
#41
Super Member
Join Date: Dec 2010
Location: Western MA
Posts: 2,720
How terrible! If Northcott has any integrity at all they would reimburse you for the two and tell you keep the poorly cut ones...at the very least, replace them with straight cut stips. They certainly will lose customers...me for one. Thanks for the info.
03-09-2011, 10:43 AM
#42
Super Member
Join Date: Dec 2009
Location: Phoenix AZ
Posts: 1,018
I bought some from Joannes and they were the same way. But I sewed with them anyway and the quilt was ok. But they were CHEAP. I will not buy them again.
I have bought many by Moda and have had to trouble. I love to find them on sale.
I have bought many by Moda and have had to trouble. I love to find them on sale.
03-09-2011, 10:46 AM
#43
Super Member
Join Date: May 2009
Location: Merced, CA
Posts: 4,188
Go to the store and talk to them, they seem to be nice and will understand. They want you to be happy to. Don't worry about the fabric being cut already.
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She lives in El Paso, TX and said that a friend took her to New Mexico, so this would not be a short drive.
She will have to do this by phone, mail, or email. And she should really mention this forum, with all us people who love to shop on the Internet, and who are watching our money. And a lot of us are strong minded old broads (and guys) who are fed up with being cheated!!!
--------------------
She lives in El Paso, TX and said that a friend took her to New Mexico, so this would not be a short drive.
She will have to do this by phone, mail, or email. And she should really mention this forum, with all us people who love to shop on the Internet, and who are watching our money. And a lot of us are strong minded old broads (and guys) who are fed up with being cheated!!!
03-09-2011, 11:26 AM
#44
Senior Member
Thread Starter
Join Date: Mar 2010
Location: El Paso Texas
Posts: 987
Hello all. This morning I posted about the defective strips from Northcott, the Stonehedge strips. I sent an email to them today, even though I spoke to them yesterday I felt an email might get further. I got a call within the hour from Bernie at Northcott. He was very nice and I explained what the problem was. He asked me to please send the defective strips to him so he could see them, and is sending out replacements to me today.
This means so much to me because the quilt is to be a gift for my husband to take to Afghanistan with him on 11 April!
My faith in the human race has been restored.
Thanks Bernie!
Michelle G.
This means so much to me because the quilt is to be a gift for my husband to take to Afghanistan with him on 11 April!
My faith in the human race has been restored.
Thanks Bernie!
Michelle G.
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