A Tale of Quality Customer Service From Northcott
#55
Super Member
Join Date: May 2009
Location: Merced, CA
Posts: 4,188
I wonder if they happened upon this board?! This place is better then Ralph Nader[/quote]
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Yup, most likely. Publicity works!!! Especially International publicity.
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Yup, most likely. Publicity works!!! Especially International publicity.
#57
Senior Member
Join Date: Jan 2011
Location: Dayton, OH
Posts: 661
That's wonderful news. So glad the company is doing the right thing to correct the situation. Thank you for sharing your situation and keeping us updated.
Good luck with the quilt project. We'd love to see pictures, even progress pictures, if you have the time.
Pam M
Good luck with the quilt project. We'd love to see pictures, even progress pictures, if you have the time.
Pam M
#59
Super Member
Join Date: Aug 2010
Location: Piedmont Virginia in the Foothills of the Blue Ridge Mtns.
Posts: 8,562
Be sure to let us know the condition of the strips in the new package he sends you.
I'm actually not surprised you have a better outcome from this than originally posted, though. With fabric prices as they are now, manufacturers can not overlook an unhappy customer and most, if info gets to the right person, will follow through on legitimate complaints.
Jan in VA
I'm actually not surprised you have a better outcome from this than originally posted, though. With fabric prices as they are now, manufacturers can not overlook an unhappy customer and most, if info gets to the right person, will follow through on legitimate complaints.
Jan in VA
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09-02-2009 11:26 PM