Michellesews

:mrgreen: I fell in love with the new pattern Smokey River by Whirleygig Designs, purchased the pattern from Keepsake. Then a friend took me to N.M. to a quilt shop and they had the Stonehedge Strips, exactly what I needed to make this pattern! I needed two packaged, a light and a dark, at $40.00 EACH, but I was so thrilled not to have to order online. I started cutting yesterday and to my dismay, the strips are not straight, nor are they 2.5" in all areas! Some are only 2-1/8" and I must have 2.5 to do the quilt!
I called NORTHCOTT who makes this fabric and they sold me to call the store! I said, but I purchased these strips in sealed packages, the store did not cut them. She said she would talk to her boss...and call me back. I called the store but of course they are not responsible, but appreciated the warning, they are going to inspect the remaining packages they have onhand.

NORTHCOTT did call me back to say I had to return all the strips to the STORE, and the store was responsible to return them to NORTHCOTT, and then they would determine if they should be replaced or not! :XD:

Well, I have cut the strips so they cannot be returned. I do not think the store should suffer for the mistakes NORTHCOTT has made. Furthermore, I think NORTHCOTT should be ASHAMED to have such poor customer service and I will NEVER purchase anything made by NORTHCOTT again. Meanwhile, I will never be able to make the Smokey River quilt the way I wanted to make it with the StoneHedge strips.

I am livid and I just want to warn anyone, if you buy packaged strips from NORTHCOTT, you better open them and inspect them before you pay for them. $80.00 for crooked, skimpy strips, can you beat that? :thumbdown:
Michelle G.
El Paso, Texas

sueisallaboutquilts

That's terrible!
But it seems like you got slammed twice.
The store should take them back. They can then deal with the company.
Thanks for the warning. I feel for you :(

emerald46

That is a shame and miserable customer service from both.

Lori S

Thanks for the heads up on this issue. Unfortunately , this miss cutting is not isolated to one manufacture. If I want a true cut strip , I cut my own. Yep they get a little tweeked at me .. at cutting counters, but once I explain why , the cutters always nod that they have experienced the same with the pre cut strips. So they will cut what ever I ask for. Maybe because they know me as a good customer, or just want to get me out of there. I get alot of 1/8 or 1/4 cuts for making my own 2.5 strips.

twospoiledhuskies

Thank you so much for this information. I purchased the kit from Keepsake to make this quilt. I have numerous quilts to
make ahead of this one. However, I will open the packages to make sure the fabric is accurate and be sure to contact them if it is not.

Thanks again for the heads up :thumbup:

sueisallaboutquilts

Michelle, I've been using the June Tailor shape cut ruler and it's awesome!!!
Let me find you the link.


http://www.junetailor.com/videos.htm

I got mine at Joann's with a coupon and LOVE it!

fabrichore

you should be livid, that is alot of money to spend for fabris that you can not use for the project you wanted it for, thanks for the warning and NORTHGATE should be ashamed of themselves.....shame shame shame....

raedar63

I would go higher up the chain with northcott, insist on speaking with the boss,the bosses boss, the bosses bosses boss etc.I do beleive you will get satisfaction. 80.00 bucks would be well worth a couple hours on the phone. Ifyou feel that you are not assertive enough have an assertive friend or I hate to say it but it works,a male make the calls. Do not hang up till you get satisfaction. They always have a "boss" above them, take names,. You may have to leave voice mails but don't give up they will get tired of it and issue a refund or yardage!
I would also send emails to the CEO of the company.

dakotamaid

I just ordered this kit. I'm going to cancel until I know more, thanks for the timely heads up!

lovingmama

I'll understand that the fabric store is faultless, but nevertheless you do need to go through the store, to get to the manufacturer.

Go to the store and talk to them, they seem to be nice and will understand. They want you to be happy to. Don't worry about the fabric being cut already.

Give it a try, to much money and happiness are at stake here.

The store will pretty much have to send the fabric back, that's for sure, but I'm also sure, that you will get what you needed.

See all of this, doesn't need to be done in with bad feelings. May be from now on Northcott will better take care of their cuttings.

Go to the store, I know together it will get solved and everybody will feel better.

I do would like to see the quilt!