Talk about Customer Service!
#11
Super Member
Join Date: Jun 2012
Location: Sonoma County, CA
Posts: 4,299
Nice! One of the LQS in my area has a deal where if you come in on your birthday you get 20% off, and every year I go and treat myself to a little birthday shopping spree. A couple years ago, Easter landed on my birthday so they were closed. I called and asked if I could come in on Saturday and get the birthday discount and they said no!! NO exceptions to the rule. I feel bad for anybody whose birthday is on a non-moving holiday, like Christmas! They NEVER get that discount!
I was so disappointed by that answer that I haven't gone back since. It seems petty but I just don't have that "warm & friendly" feeling there anymore that made me willing to pay a premium to buy fabric there instead of online.
I was so disappointed by that answer that I haven't gone back since. It seems petty but I just don't have that "warm & friendly" feeling there anymore that made me willing to pay a premium to buy fabric there instead of online.
#12
I know that JAF has a lot of horror stories about their coupons, but I had a similar good experience with JoAnn's. After not being able to use a 20% off entire order coupon (my fault as I didn't realize I was shopping a day early) the clerk offered to sign me up for their mobile app which she said would give me a different 20% off coupon. But after trying numerous times, it wouldn't go through. So I handed over my credit card and paid for it all, about $250. When I got home and checked the email, there was a request to take a costumer survey. So I filled it out and rated according to my experience. Much to my surprise, I received an email from the district manager asking for more details and I laid it all out, wasn't nasty as I was not there on the right day, just explained that it was a "high and low" shopping trip. To make a long story short (I know, too late!) he said I could take a copy of the email with me next time I was shopping and they would apply the 20% off to my next purchase. Don't know if I will spend/save the same amount next time, but it's nice to know that customer service isn't dead.
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zyxquilts
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09-02-2009 11:26 PM