OneMoreQuilt

It's nice to know there are still some people out there who care!!

Kitsie

Wow, I can see why you stuck it out for that fabric! Good for James

SMR

I have my local walmart's phone number in my cell phone contacts and if I don't get response to bell I call and for assistance to be sent to fabric cutting table. Usually don't have to call more than once. They even hid the bell to call for assistance once but after assistant manager answered my summons and I told her bell was no longer out it reappeared

valsma

Some I understand are lucky if they get 20 hours a week. It is just wrong to spread these guys so thin. Yet while their employees are working their backsides off for the little they earn, corportate is raking it in. I know they have expenses, but really how about spending a little extra on a few more employees. Same with their self check out. I won't use it because;
1. I will always have an item that rings up wrong
2. Have to wait in that line almost as long as one manned by a cleark
3. and I don't get paid to do their jobs.

slk350

I had the same thing happen to me a while back in Walmart. I went in at night to get a few yards of fabric that I needed more of to finish making my son & grandson matching pj bottoms. I waited to get the fabric cut for over 45 minutes, asking people that went by to get someone, went to the front of the store twice and was really frustrated...BUT I really had to get the fabric. Finally a manager came by and cut it for me and gave it to me FOR FREE. I did explain that I wouldn't have waited so long , but I had to have it. I thanked him, but was still aggravated.

mzsooz

I'm glad you are going to call and tell them what an exceptional job he did in placating you. Our store had a wonderful woman that was there always but she died suddenly (I was a friend of her DD). They took awhile replacing her and did so with a really nice older lady. She always asked me what I was making and telling me what projects she had going. Sadly..I don't see her there anymore. I'm hoping it is just because I'm not there at the right time.

Boy, if you think waiting to get fabric cut try getting someone to help you get fish!!! We waited forever and finally some kid that was clueless fished them out for us. My DD was going nuts because she used to work in a pet store and wanted to get the net from him and do it herself! LOL

brushandthimble

yes, please do call or even better write a letter. My son is a supervisor, wouldn't believe how many complain even when it is thecustomers fault. Me included do not accknowledge when I get good service; I think about and plan to but never follow through.

Greenheron

Good for you, standing up and asserting yourself!

wanda lou

sweet.

valsma

Normally I would have left it on the counter and waked away, but these fabrics go so well with the one that I had. I hate that when that happen.
I don't have a problem complaining anymore but I also know when someone deserves a pat on the back for giving good customer service. I called and let the manager know what happend and they thanked me for recognizing James helping me and apologized again for my trouble.
Rats! I wish I had thought of it, but it just came to mind. The fabric dept. was actually neat this time. No fabric dragging the floor, not piled all over the place and only one cart sitting in the way of the cutting table. So someone is making an effort which I do appreciate.