They Finally Made Me An Offer I Couldn't Refuse!

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03-20-2018, 02:29 PM

#41

Onebyone

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Join Date: Jan 2011

Location: Southern USA

Posts: 16,165

You get choice of $8 patterns for free every month to download too.

03-20-2018, 03:34 PM

#42

Watson

Super Member

Join Date: Dec 2015

Location: Ontario, Canada

Posts: 4,363

They didn't answer me when I asked why I was never offered the better offer.

Watson

03-20-2018, 04:47 PM

#43

SusieQOH

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Thread Starter

Join Date: Jul 2017

Location: Central Ohio

Posts: 15,232

Watson, I would hound them until they made good on it. Why would they offer it to some and not others? I'd give them a call if I were you.

03-20-2018, 05:01 PM

#44

mkc

Senior Member

Join Date: Jan 2013

Posts: 964

Quote:

Originally Posted by mindless

This is what happened to me too. They sent me a confirmation of a free trial only. So I sent them a message asking how I could choose a quilt kit. They sent me to another Craftsy page with an offer for the Unlimited subscription for $166. Not $120 and said I should hurry and take advantage of this because the free kits were running out.

At least you heard from them initially. I've had no response to the ticket I opened...

03-20-2018, 05:17 PM

#45

mindless

Super Member

Join Date: Jan 2011

Posts: 1,079

Quote:

Originally Posted by SusieQOH

mindless If they're smart they'll honor the deal for you. It clearly stated 120.00 with the free kit and 25.00 to spend on anything else. Let us know what you find out.

Susie Q, they did honor this. I was given a code and links to the free kit selection and the $25 coupon. I received their email less than 8 hours after I sent them mine with the problem.
Gotta give them credit for very good customer service.

03-20-2018, 05:20 PM

#46

SusieQOH

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Join Date: Jul 2017

Location: Central Ohio

Posts: 15,232

Glad to hear, mindless!

03-20-2018, 05:21 PM

#47

mindless

Super Member

Join Date: Jan 2011

Posts: 1,079

Quote:

Originally Posted by mkc

At least you heard from them initially. I've had no response to the ticket I opened...

Now I'm wondering if the difference is in the mode of expressing our complaints. I mean, I didn't open a ticket. Instead, I sent them an email with a screen shot of the offer attached. Not sure how to open a ticket, or what that involves. Did you have to go through the Craftsy web site to do that? Might just take a little longer that way? Maybe that makes no difference. I don't know.

03-20-2018, 05:22 PM

#48

mindless

Super Member

Join Date: Jan 2011

Posts: 1,079

Quote:

Originally Posted by Onebyone

You get choice of $8 patterns for free every month to download too.

Didn't know this. Thanks for the info!

03-20-2018, 05:23 PM

#49

mindless

Super Member

Join Date: Jan 2011

Posts: 1,079

Quote:

Originally Posted by Nathan's Mimi

I got the Medallion quilt and then with the $25 money to spend, I ordered the Travel Iron for $24!! I have been wanting it but couldn't justify spending that much on such a little iron! So....Lucky me I now am going to have one for free!

Definitely worth the $120 for the annual fee. Unlimited class material, A queen size quilt kit, AND a travel iron. Can't beat that!!

I've been wanting that little iron too. And I'm kicking myself that I didn't order one last December when they had it on sale for $19.99 Bummer!

03-20-2018, 06:13 PM

#50

peaceandjoy

Super Member

Join Date: Oct 2008

Location: The Finger Lakes of upstate NY

Posts: 3,491

Quote:

Originally Posted by mindless

Interesting. I used their "contact us" form on Sunday. I got an email saying they received it and would respond within 72 hours - and to please check my spam folder, too. Well, a little less than 24 hours to go, but I haven't heard anything yet. I also sent a snip with the offer that I had clicked on. But at this point, I don't like the kits left, so guess it's just as well.