Tried this and it worked.
#12
Junior Member
Join Date: Jan 2011
Posts: 284
Look at Gammills.My dealer is Accomplish Quilting in Stevensvill Im..I can almost always get a good answer from them.But on the rare occasion they can't help I call Gammill direct.They return my call within 24 hours and are very,very good at answering any question I have.They W A N T you to be satisfied with their product.
Don't always shop price only.You get what you pay for.If you buy a Yugo,ya get a Yugo.It goes down the road but at what cost.Same with long arms.I have a friend who has an APQS.She has no customer support,has to take it to Missourie to be serviced,constant problems.No one to call.They delivered it by bringing it to the edge of her drive and dropping it there.I could go on and on.Any way,take time to try all of them.If it buggs ya at a show,It will drive you crazy at home.Long arming is too rewarding to be turned off by an inferior machine.
Don't always shop price only.You get what you pay for.If you buy a Yugo,ya get a Yugo.It goes down the road but at what cost.Same with long arms.I have a friend who has an APQS.She has no customer support,has to take it to Missourie to be serviced,constant problems.No one to call.They delivered it by bringing it to the edge of her drive and dropping it there.I could go on and on.Any way,take time to try all of them.If it buggs ya at a show,It will drive you crazy at home.Long arming is too rewarding to be turned off by an inferior machine.
#13
Member
Join Date: Jan 2011
Posts: 10
I LOVE LOVE LOVE my Nolting! I've only had it since May 5th, however, it's a dream come true for me. And guess what? I bought a 10 year old machine! I have had very little trouble with it, and the one very minor issue I had was IMMEDIATELY solved over the phone, after business hours, by one of the people in their Iowa facility. (yes, Nolting's machines are made in the USA!)
The Nolting reps delivered my used machine to my house, set it up, and provided me training. They spent the day with me doing all this, plus I have a day-long class scheduled next month, FREE, with them at their facility.
This is my FIRST longarm machine. Yes, there is a learning curve and I'm on it. I'm keeping a blog about any issues I have (most of which are tension related) so that I can look back and see my progress. Already, just a couple months in, I feel that I have gotten better at it.
I work a full time day job, just in case you think I have all day to play on my machine. When I get on the machine, I tell myself this is my learning period and not to be so hard or critical on myself about my work.
I kind of got off track. What I wanted to express was that there ARE good manufacturers and dealers. I found a real gem in Nolting and I can't say enough good about them. The people are fantastic to deal with, from the reps to the factory and even the receptionist in Iowa. They stand behind their machines. I hope anyone who has any doubts gives them a fair shake, because the experience I have had with them is just out of this world fantastic.
The Nolting reps delivered my used machine to my house, set it up, and provided me training. They spent the day with me doing all this, plus I have a day-long class scheduled next month, FREE, with them at their facility.
This is my FIRST longarm machine. Yes, there is a learning curve and I'm on it. I'm keeping a blog about any issues I have (most of which are tension related) so that I can look back and see my progress. Already, just a couple months in, I feel that I have gotten better at it.
I work a full time day job, just in case you think I have all day to play on my machine. When I get on the machine, I tell myself this is my learning period and not to be so hard or critical on myself about my work.
I kind of got off track. What I wanted to express was that there ARE good manufacturers and dealers. I found a real gem in Nolting and I can't say enough good about them. The people are fantastic to deal with, from the reps to the factory and even the receptionist in Iowa. They stand behind their machines. I hope anyone who has any doubts gives them a fair shake, because the experience I have had with them is just out of this world fantastic.
#14
I bought a longarm Tin Lizzie 18, but I'm having all kinds of problems. I don't know if I have it set up wrong or what! My thread keeps breaking and now I can't turn the knob on the upper tention. Also if anyone know someone in central Kansas that will teach me how to use my longarm could you please let me know. I bought it in April and have only quilted a table topper that was 36" x 36". I have a quilt on it now but I've had to stop several times and i'm on the 4th row of edge to edge quilting. Maybe someone know a good on line video to help? I've done a search and watch as many as I can on youtube. Thanks in advance.
#15
Innova's customer service is top notch, 24/7, and you speak directly to an owner who knows the machine backwards and forwards. He doesn't want you to get frustrated with the machine rather than call. Of course there are bound to be questions, user error, and occasionally a machine doesn't work right and needs to be fixed, but the service is there! I haven't needed to call my dealer, ever, and seldom needed to call the factory, but when I did I got instant help.
#16
Junior Member
Join Date: Apr 2012
Location: Oregon City, OR
Posts: 214
Is there a longarm machine that works like it's suppose to without glitches in the machine every time you use it? All the LA's I know are always having problems about the machines messing up and going through hoops before the dealer will even think about really helping. Honestly I don't know one LA dealer in my area that I trust to be of any help if I buy a multi thousand dollar machine from them after seeing how they treat other customers. Getting a company rep from any of them is impossible. I don't think the companies know or care how bad the dealers can be.
It is a simple machine without all the bells & whistles, but I wouldn't trade it for anything else. I am sorry your friends have had such poor experiences with their machines, but it does seem that people only talk about problems and not their good experiences.
#17
Senior Member
Join Date: Oct 2010
Location: Iowa
Posts: 911
I'm another satisfied APQS owner and feel that their service department bends over backwards to assist me with any concerns I have. I also agree with an earlier comment about the difficult learning curve. After twelve years of serving customers, I am finally getting it.
#18
Member
Join Date: Nov 2010
Posts: 33
I too bought a used Nolting and absolutely love it. They brought it to my house one evening around 8 pm on the way to the Denver Quilt show, set it up and stayed until nearly midnight working with me. After about 5 weeks and 16 hours of quilting, the motor went out on it. We niagnosedthe problem over the phone, again after hours, They sent me a box, paid my shipping both ways, and replaced the motor under the 1 year warranty I was given with the machine. I have to say they have excellent customer service and I am very happy with them. My closest dealer would be almost 3 hours away.
BizyStitches, you need to call the manufacturer. I am thinking you probably need a new tension spring or a new assembly which are very easy to replace. I had that happen on my 1st machine. It didn't matter what I did, the thread was breaking and the tension spring started sticking in the bottom position and I couldn't turn the knob at all. We took it apart and cleaned the assembly, put in a new spring and it worked like a charm.
BizyStitches, you need to call the manufacturer. I am thinking you probably need a new tension spring or a new assembly which are very easy to replace. I had that happen on my 1st machine. It didn't matter what I did, the thread was breaking and the tension spring started sticking in the bottom position and I couldn't turn the knob at all. We took it apart and cleaned the assembly, put in a new spring and it worked like a charm.
#19
I use my mom's Bailey and haven't had much problems. However, on one quilt we were having thread breaking issues. We cleaned and oiled the machine and then changed the needle. We were using metallic thread and had the wrong needle in and once we changed the needle very little breakage, we also slowed down.
#20
Is there a longarm machine that works like it's suppose to without glitches in the machine every time you use it? All the LA's I know are always having problems about the machines messing up and going through hoops before the dealer will even think about really helping. Honestly I don't know one LA dealer in my area that I trust to be of any help if I buy a multi thousand dollar machine from them after seeing how they treat other customers. Getting a company rep from any of them is impossible. I don't think the companies know or care how bad the dealers can be.
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