DogHouseMom

I had previously posted that I had a problem with a wool batting from Hobbs posted here http://www.quiltingboard.com/main-f1...g-t237307.html . Some folks gave wonderful suggestions on how to save it, a few others suggested contacting Hobbs direct (because I didn't remember where I purchased it).

Well ... I e-mailed Hobbs over the holidays and heard back from them earlier this week. They are mailing me a replacement batting!! I can't believe it! So wonderful!!! She indicated that the problem could have been either the batt was in the bag too long or there was a problem with the folding/stuffing into the bag. I suspect the later more than the former.

Just wanted to update and tell everyone that Hobbs has wonderful customer service and is standing by their product, even though I could not tell them where or when I purchased the batting (although I know I've had it less than one year).

Yeah Hobbs!!!!

Tartan

​Wonderful solution for your bad batt.

0tis

Always good to hear a manufacturer standing behind their product.

JulieR

Excellent news!

sushi

Thank you for sharing your experience. It will definitely make me lean toward Hobbs batting from now on!

dunster

Thanks for the update. It's good to know how these situations play out.

QuiltE

Congratulations to Hobbs for a great end to a terrible start for you!

RST

Thanks for letting us know. I think it's so important to share the positive exchanges with a business just as much as we share our disappointing ones. I know that hearing about your good customer service experience will make me more likely to buy Hobbs products in the future.

aronel

So glad you had a good experience. I will keep this in mind.

Daylesewblessed

I am glad to hear, but not surprised, that you received a positive response from Hobbs Customer Service. I know I have mentioned on this board before that I participated in a live seminar lead by a Hobbs representative. I was impressed with the presentation and the way the questions were answered.