Update on Rowenta fire
#1
Junior Member
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Join Date: Jan 2011
Location: central Iowa - corn country - USA
Posts: 125
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Well, after a very busy summer, I finally sent in my iron that caught on fire as I was using it. I sent with it, photos of my burnt hand as well as photos of the big burn hole in my backing fabric. I received a phone call from Rowenta about 10 days ago while we were at the Iowa State Fair. Their representative told me the iron was manufactured in 2007 - I probably didn't use it until 2009 I think - maybe 2010 - but they had the results from looking at the iron and he said the cord has "tiny wires in it that break from using the iron" - I said, "so it was a defective cord" - "Oh no - it was just used a lot and this happens quite often"................to say I was STUNDED was an understatement. He actually told me "this happens quite often"...........BEWARE - BEWARE. I told him I have been ironing for over 60 years and I certainly hope it NEVER HAPPENS AGAIN! I am still in a state of disbelief! Since I was outside the building that had the State Fire Marshal's display at the State Fair when he called me on my cell phone - I went in and talked to the State Building Code Inspector. He advised me to contact the Product Safety Council which I intend to do. We arrived home last night and here was a box with a new Rowenta iron in it. Now - here's the question - would you use it? And, if not, what iron would you buy? I have two other Rowentas and now I'm gun shy. I'm kind of anxious about the whole thing. Oh - one more thing - the quilt I made that caught on fire - I embroidered a patch for that section of the backing - and would you believe I WON A BLUE RIBBON ON THE QUILT at the Iowa State Fair................happy dance, happy dance! ! ! Will try and get a picture on soon.
#2
Super Member
Join Date: Apr 2011
Location: Pensacola, FL
Posts: 1,599
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Well great news about the quilt at least! As for the iron.... I guess I would use it with caution. Check the cord frequently for cracks! I am thinking the person you spoke to may have mis-spoken about how often this happens. I would imagine there would be more complaints if it did! Hope the hand has heal completely!
#5
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I would persue the Product safety council with zeal...this could be a major home/life safety issue, what if you had died and your house had burned down, then what would they have to say !!!!!
#6
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Join Date: Sep 2010
Location: Live Oak, Texas
Posts: 6,133
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That is the iron I have so like you I am a little afraid to use it. I have never had any problems with it but I have been using it a long time so maybe I need to have the cord checked out or get a new iron. I am so happy your quilt won for you.
#7
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I'm stunned that an employee of Rowenta would say that (no- I don't doubt what you heard, I am just scratching my head that he would SAY those words). Basically - he freely admitted that Rowenta has a safety issue that has been known for a long time ... HUGE product liability!!!
I would definitely pursue this with Product Safety Council as there are other people out there with this product that might not be as lucky as you - they could lose their homes or ... their lives.
I would definitely pursue this with Product Safety Council as there are other people out there with this product that might not be as lucky as you - they could lose their homes or ... their lives.
#8
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I think you should pursue reimbursement for your fabric and any medical bills. I had a problem once with dog medication (can't reveal name of company - part of the settlement), but they paid for ALL of my dogs medical costs which covered about 3 months of care. Rowenta make such great irons that I can't imagine that they don't want to make this right and make you a happy customer.
#9
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I have been ironing for 45 years (no Rowentas) and have never had one burst into flame. Reminds me of when you take your car in for a problem, no matter what it is, the answer is always, "They're known for that."
If this happens so much, why don't they FIX it!!!!
I would use the new iron and the other Rowentas, but always unplug them when I left the room.
If this happens so much, why don't they FIX it!!!!
I would use the new iron and the other Rowentas, but always unplug them when I left the room.
#10
Super Member
Join Date: May 2011
Location: Pacific NW
Posts: 9,529
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This is EXACTLY what I was thinking. That employee just opened Rowenta up for legal action. Well, this solidifies MY decision to stay away from them.
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01-13-2011 02:08 PM