lots2do

Hi,
Just a friendly warning. I recently bought a bag pattern from Nancy's Notions. I don't typically look at all of the pattern pages right after I buy them. This time I did because I was excited about making the handbag.
Most of the 'guts' were missing. All of the pattern templates...I emailed Nancy's Notions and they promptly sent me out a new pattern.
From now on, I'll check every one I buy - just in case.
lots2do

amma

It is awesome that they fixed you up right away :D:D:D

lots2do

Yes, I was very pleased. I've never been disappointed by anything I've ordered from them.
:)

greensleeves

I bought a quilt pattern at the Houston International Quilt Festival many years ago and didn't look at it for a couple of years. Discovered it had only instructions and none of the applique drawings. Luckily I was able to contact the co. and get it fixed. Since then I take a quick look at what I buy.

gmaybee

Nancy's is good about taking care of things that are wrong.

littlehud

It's great to hear about such wonderful customer service. I'm glad they fixed it for you. And thanks for the heads up.

CarrieAnne

Thanks for the warning!

amandasgramma

It's amazing what people will steal!!!(I'm assuming someone stole the innards rather than the company screwing up). One time, in southern Cal, I started to buy some sanitary napkins. Got up to the counter and discovered it was open and one was missing!!!!

annette1952

Nancy's Notions has great customer service. Any problems & they will take care of it right away.

gale

One time I bought a pattern book directly from the company and a bunch of pages were missing. So it can happen.