What has happened to customer service
12-15-2009, 10:19 AM
#21
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Join Date: Nov 2006
Location: Clemmons, NC
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I agree that the pay is not much in the fabric stores. However, most people that take jobs in these stores used to work this type of job because they enjoy this type of work.
I also realize that there are lots of people in this world that just complain all the time about everything. This makes everyone else hard. We all need to remember to treat others as we would like to be treated.
I also realize that there are lots of people in this world that just complain all the time about everything. This makes everyone else hard. We all need to remember to treat others as we would like to be treated.
12-15-2009, 02:36 PM
#22
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Join Date: May 2007
Location: West Yorkshire ,England
Posts: 239
I thought it was only in the UK that this happened. Although most specialist quilt shops are very friendly and helpful, I have been to a couple where they give the impression that I should be honoured to be on their premises and under no circumstances should I presume to expect a civil answer to a simple question. I no longer visit these shop nor do I use their mail order service.
12-15-2009, 05:34 PM
#23
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Join Date: Jun 2009
Location: Bluebell
Posts: 4,291
We need to respect everyone where ever they work, some people seem to forget that. Our local Joann's are not very pleasant at all and so I don't shop there. The employees at Hancock's however have been very helpful and nice, that is where I spend my money & I do like to support the fabrics store in the area too!
12-15-2009, 06:49 PM
#24
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Join Date: May 2009
Posts: 48
This is exactly how it is at the Hancocks where I live, too!
Sometimes, on sale days, the line is all the way back to the back of the store, with one register running, and the other one just sitting there idle. I asked about it, and was told that the Hancock corporate passes down when they can use a second register??????? Can you believe that?
Sometimes, on sale days, the line is all the way back to the back of the store, with one register running, and the other one just sitting there idle. I asked about it, and was told that the Hancock corporate passes down when they can use a second register??????? Can you believe that?
12-16-2009, 05:29 AM
#26
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Join Date: Jan 2009
Location: Front row
Posts: 14,646
I think the town where the store is located makes a big difference. Chain stores in my area don't have many choices for hiring. JoAnn's manager told told me she felt lucky if she finds an employee that shows up on time and didn't have a sob story everyday about her life.
12-16-2009, 06:03 AM
#27
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Join Date: Aug 2009
Location: Australind, Australia
Posts: 71
I work at a discount fabric shop and would consider myself to friendly,helpful,and polite. I love my job and most of my customers most of the time. Yes I agree that the customer is very important,BUT unless you have stood on my side of the counter you are not getting both sides of the story. Some days customers can test the most patient person(of which I consider myself). Customers are quick to complain but rarely compliment. I always strive to have my customers leave the store happy.
12-16-2009, 06:36 AM
#28
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Join Date: Oct 2008
Location: Ontario Canada
Posts: 2,363
Originally Posted by Crafty1
Who knows where it has gone. We went to JoAnn's yesterday to return some ribbon that we didn't purchase but somehow ended up on the receipt. My boyfriend, bless his heart, paid for all the goodies so that meant he had to wait in line and do the return. So I went off walking around for about 15 mins and he was still there with the cashier. She didn't know how to do a return, meaning, she couldn't return the funds back to his card. So she ended up giving him cash. Isn't there some type of training???
Also, here's another story, I went to Hancock Fabrics last weekend, I wanted fabric cut. Guess what the lady did.... She ripped it! I was so stunned and speechless. I told her that I wanted it cut. She said, "since it's a natural fiber, ripping is best because it rips evenly". So I told her again that I want the rest CUT and she still didn't do it. Why can't employees just do what the customer wants?
Also, here's another story, I went to Hancock Fabrics last weekend, I wanted fabric cut. Guess what the lady did.... She ripped it! I was so stunned and speechless. I told her that I wanted it cut. She said, "since it's a natural fiber, ripping is best because it rips evenly". So I told her again that I want the rest CUT and she still didn't do it. Why can't employees just do what the customer wants?
12-16-2009, 06:43 AM
#29
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Join Date: Oct 2008
Location: Ontario Canada
Posts: 2,363
Originally Posted by mommaB
I guess my response to getting what you pay for goes something like this, when you hire employees say..."these are the requirements of and for the job..this is what you get paid..if its not enough, look for a job elsewhere." There are people who will work their butts off because they committed to an employer and take pride in what they do, have respect for themselves, and go the extra mile because its the right thing to do. I'm quite sure every penny of my wages are earned. Maybe that's a little old fashioned, but its how I trained my kids too. I'm so tired of "I don't get paid to do that" well, you don't get paid to complain about your job either. Don't like it? Find a new one!
Sorry Just my two cents!
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